Special Assistance
ChildrenFrequently Asked Questions: Passenger Wi-Fi and Internet Access
Will the system work at sea?
Yes. The system uses Satellite to continuously access the internet.
My Computer says ‘connected’ but I can't browse any websites?
- Check your browser settings and make sure your Proxy settings are switched ‘off’.
- If you are on a windows PC try opening a ‘DOS’ box (cmd.com) and type ‘ipconfig
’ Your laptop should have been assigned an address 192.168.0.x where x is a number between 1 and 254. If the address strarts 169.x.x.x then try running the command ‘ipconfig/renew’ - Please ensure your device is set to ‘DHCP’ you’ll find this setting in the ‘Network Settings’ of your device.
What equipment or devices can use the NORTHLINK Internet?
Most ‘internet’ devices will work. Northlink have tested Laptop PC’s, Macs, Blackberry, iPod touch, and ipad. If your device works at other Wi-Fi ‘hotspot’s it should work onboard the Hjaltland or Hrossey.
In the cabin, can I use my own ethernet (Cat5) cable?
Yes. Any suitable ethernet/Cat5 or RJ45 ‘patch’ cable should work. Ethernet cables are available to buy in the Northern Isles shop on board.
Can I use Wi-Fi in my cabin?
No - due to the large amounts of steel work it is difficult to provide Wi-Fi into the cabins. For this reason, Premium, Executive and some Inner 4 berth cabins have dedicated Network sockets.
Can I use the BBC iPlayer to view programs?
No. Due to the nature of the Satellite and the available bandwidth this is not possible.
I can't connect to the Wi-Fi signal. What do I do?
Make sure the Wi-Fi ‘Switch’ on the front/side of your device is set to “on” and you can see the NORTHLINK connection or SSID. There is no WPA or WEP security key to enter.
Booking directly with NorthLink Ferries on www.northlinkferries.co.uk is cheaper than booking 
with another website and we never charge for any amendments made to your booking!
