Special assistance

NorthLink’s fleet of ferries to Shetland and Orkney provide easy access and provide a full range of facilities for disabled passengers.

Special cabins for disabled passengers

On the overnight routes there are four cabins per ship designed for disabled users. Two of these cabins are designed to allow ease of access, whilst the other two cabins are fitted with lifting equipment. Cabins have two single beds at normal height. Cabins without lifting equipment have an additional drop-down berth available for a carer. All the disabled cabins are fitted with a television.

Disabled cabins have wide access electrically-operated doors and sinks at the correct height. Toilets are fitted with the required rails and handles. Each cabin is equipped with a waterproof seat which can be wheeled into the shower and toilet.

Cabins are fitted with standard UK three-pin electrical outlets at 230 volts/50Hz.

If required passengers can also take oxygen bottles on board.

Disabled toilets

There are three disabled toilets on deck 6 of the two larger vessels – one in the midships stairwell and two forward near the bar.

Wheelchair access in restaurants, bars and lounges

There are tables with movable seats to allow wheelchair access in all the restaurants, bars and lounges.

Boarding assistance for disabled passengers

Our staff will assist passengers either through the terminal or from the car deck with a wheelchair if required. Walkways make it possible to use a motorised wheelchair from terminal to ship and vice versa.

If you require use of the lift then please note that we strongly recommend that you notify us in advance so that a parking space next to the lift can be reserved for you.

Please talk to our staff about any other requirements at time of reservation on 0845 6000 449. Our staff will be delighted to assist and help make your journey as easy and comfortable as possible.