Frequently Asked Questions: NorthLink Ferries booking

How do I make a booking?

You can make a booking by:

• Calling our reservations staff on 0845 6000 449. They will be ready to help you from 08:00 to 20:00 every day. UK calls are charged at a local rate.
• Visiting our website at www.northlinkferries.co.uk and clicking "Make a Booking".
• Visiting one of the NorthLink offices. We have offices in Aberdeen, Kirkwall, Lerwick, Scrabster and Stromness.
• Visiting your local travel agent.

Can you post tickets to me?

As our system is ‘ticketless’ you will not need a paper ticket. When you make a booking we will give you a reference number. We will send a confirmation of your booking by email, fax or post. Please quote your reference number or name when you check in.

Why do you need to know my age/date of birth?

It is a legal requirement for our passenger manifest to show the name, age group and gender of every passenger. Date of birth is only required to verify children’s or pensioner’s qualification for concessions.

Do you accept bookings for unaccompanied minors?

No. Unfortunately NorthLink are unable to accept bookings for children aged 15 or under unless accompanied by a responsible adult.

Can I make a booking online?

Yes. You can make a booking online by visiting our website at www.northlinkferries.co.uk and clicking on "Make a Booking".

Residents of Orkney and Shetland, and travel agents, will be asked to login with their customer ID number and password before they make a booking.

Can I change my password for online booking?

Yes. Call our reservations staff on 0845 6000 449. If you can tell them your current customer ID number and password then they will change the password for you. Passwords must be eight characters long.

I have forgotten my password. Please can you tell me it?

Please complete the Islander Registration form and we will send you a letter reminding you of your customer ID and password. Alternatively you may request a reminder letter by calling our reservations number.

What is the difference between a Car Low and a Car High?

A car low describes cars below 2.2 metres in height. A car high describes cars higher than 2.2 metres (People carriers, 4x4s etc.) Business vans must be booked through the freight department.