MV Hamnavoe sailing from Scrabster to Stromness

Job Opportunities

Customer Service Assistant, Aberdeen

Vacancy details:
NorthLink Ferries are currently recruiting for a Customer Service Assistant to be based at our Aberdeen Terminal.

This post is a permanent full time post working 35 hours per week. A salary of £15,890 is available.

Job Purpose:
To provide an excellent first point of contact with customers face to face, on the phone and via email. The NorthLink experience should reflect the business` core values of quality, service and responsibility while at the same time, encouraging conversion of initial enquiries to bookings and repeat business to existing customers.

Applications should be submitted by visiting http://www.serco.com/careers/ using the reference number:

Customer Service Assistant, Aberdeen – Ref: 43476
Closing date for receipt of applications is 5pm Friday 8th September 2017.

Serco NorthLink Ferries is an Equal Opportunities Employer


Apprentice Customer Service Assistant, Lerwick Ferry Terminal

Through our Customer Service Apprenticeship you will undertake a fully funded 2-year Modern Apprenticeship programme for Business Administration via Shetland College.

We are looking for enthusiastic, reliable, determined and hardworking candidates. You will be a self-starter, team player and problem solver. The role will require you to work shift patterns and to provide an excellent first point of contact with customers face to face, on the phone and via email. The NorthLink experience should reflect the business` core values of quality, service and responsibility while at the same time, encouraging conversion of initial enquiries to bookings and repeat business to existing customers. Candidates must have three or more National 4s to apply for a Modern Apprenticeship.

How to Apply
Applications should be submitted by visiting http://www.serco.com/careers/ using the reference number:

Customer Service Assistant, Lerwick – Ref: 44226
Closing date for receipt of applications is 5pm Monday 18th September 2017. 

Serco NorthLink Ferries is an Equal Opportunities Employer

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