NorthLink Ferries to Orkney and Shetland

Serco NorthLink Ferries unveils new and improved Booking System

Serco NorthLink Ferries is pleased to launch its brand new online booking system, with added features and increased user-friendliness.

Customers are now able to book a number of services which were previously unavailable online, including meals, cots and kennels. The new system also recognises concessionary rates for senior citizens (aged 60 years and over), those in full-time education and disabled passengers.

Once a booking is made, customers are then able to view forthcoming journey details and make amendments to bookings.

Stuart Garrett, Managing Director at Serco NorthLink Ferries, commented: “Continuous improvement is what we strive for and our newly improved booking system is a key part of this.

Having reviewed the previous booking system, we recognised that the online customer experience could be enhanced.

“The aim is to ensure customers have a stress-free journey, right from the moment they make a reservation to when they step off our ship, and we feel that these online improvements contribute significantly to ensuring this happens.

“Since taking over the contract we have also enhanced the products and services on board to allow those sailing to the Northern Isles to do so comfortably, encouraging others to discover these unforgettable destinations for themselves.”

Serco NorthLink Ferries operates sailings from Scrabster to Stromness, as well as nightly sailings from Aberdeen to Lerwick. Those who wish to book or require further information should go to www.northlinkferries.co.uk

Share this page
Print this Page
View more articles about Northlink

More like this:

Charity cyclists hitch a ride on NorthLink Ferry

Charity cyclists hitch a ride on NorthLink Ferry

A hugely ambitious NHS charity cycle ride around Scotland has received a boost from NorthLink Ferries, who have announced they will be offering the team travel support. Paul Gilmour and four nurse colleagues from NHS Ayrshire and Arran are gearing up to undertake a complete lap of Scotland.

Access to sanitary products sets sail with NorthLink Ferries

Access to sanitary products sets sail with NorthLink Ferries

NorthLink Ferries is proud to be the first ferry operator in Scotland to back the provision of access to sanitary products. This decision follows recent Government announcements to make sanitary products free to people on low incomes and in education.

Orkney drugs dog sets sail with NorthLink Ferries

Orkney drugs dog sets sail with NorthLink Ferries

A former Police Scotland dog set sail aboard NorthLink Ferries passenger vessel MV Hamnavoe this morning (Monday 10 September) to get a glimpse of his new life as a drugs detection dog in Orkney. Whisky, a nine-year-old yellow Labrador, and his handler, PC Matthew Watson, along with Sgt Niall Maclean, travelled on the ferry from Scrabster to Stromness for a two-day visit to meet Whisky’s new team.