Job Opportunities

Seasonal Customer Service Assistant
Term: 5 month Full Time Contract
Location: Aberdeen Terminal, Jamieson’s Quay,

Vacancy details:

NorthLink Ferries are currently looking to recruit a Customer Services Assistant to work in our Aberdeen Terminal on a fixed term contract until September 2015.

The customer Services Assistant will be the first point of contact for the customers at the port, on the phone and via email. The NorthLink Ferries experience should reflect the business` core values of quality, service and responsibility while at the same time, encouraging conversion of initial enquiries to bookings and repeat business to existing customer whilst delivering excellent customer service skills at all times.

Job Responsibilities:

  • Meeting and greeting passengers from arriving ferries whilst portraying excellent customer service
  • Receiving, checking in and boarding departing passengers whilst portraying excellent customer service
  • Handling customer calls, providing information on NorthLink Ferries and associated services providing background information as required on the Northern Isles, converting call enquiries to reservations and entering reservations via the NorthLink Ferries booking system
  • Responding professionally and efficiently to e-mail and web based enquiries maximising the conversion of enquiries to reservations
  • Collating, entering and maintaining customer and supplier data
  • Handling payments particularly by way of Credit/Debit Card
  • Administrative duties in support of the reservations functions e.g. preparation, communication and storage of correspondence with customers
  • All other duties in keeping with the role of the Customer Service operation
  • Embrace the business’s Health and Safety culture and take reasonable care of your own and other people’s health and safety. Contribute to Health and Safety in the work place whilst adhering to Serco Management System requirements
  • Adhere to the ISPS code to a level suitable to your position as stipulated by your line manager. Undertake security in line the Serco Management System, with particular reference to Information Security

Essential skills and experience:

  • Educated to Scottish Higher grade standard or equivalent
  • Well-developed communication skills
  • Ability to deliver first class customer service
  • Good IT and administration skills
  • Previous experience working in a similar role is desirable
  • Previous travel and tourism experience would be advantageous

Applications should be submitted by visiting http://www.serco.com/careers using reference 62747

Closing date for receipt of applications is 5pm Wednesday 29th April


 Seasonal Customer Service Assistant
5 month Full Time Contract
Location: Stromness

Vacancy details:
NorthLink Ferries are currently recruiting for a Seasonal Customer Service Assistant based in our Customer Service Centre at Stromness, Orkney. The position is offered on a fixed term, full time contract.
The role of a Seasonal Customer Service Assistant is to provide an excellent first point of contact with customers via telephone, face to face and email. The call response should reflect the business` core values of quality, service and responsibility while at the same time, encouraging conversion of enquiries to bookings.

Duties

  • Deal with all aspects of telephone enquiries and bookings with regard to our passenger,
    freight and livestock services.
  • Handle all customer calls within specified response times and pick up targets, and providing
    excellent customer service.
  • Provide information on NorthLink and associated services and background information
    on the Northern Isles as required to ensure enquirers are fully informed and given the best
    impression of NorthLink.
  • Maximise the conversion of call enquiries to reservations and accurately enter reservations
    or alterations to reservations via the NorthLink booking system.
  • Responding to e-mail and web based enquiries.
  • Collating, entering and maintaining customer and supplier data.
  • Handling payments particularly by way of Credit/Debit Card.
  • Administrative duties in support of the reservations functions e.g. preparation,
    communication and storage of correspondence with customers.
  • Embrace the business’s Health and Safety culture and take reasonable care of your own
    and other people’s health and safety. Contribute to Health and Safety in the work place
    whilst adhering to Serco Management System requirements.
  • Adhere to the ISPS code to a level suitable to your position as stipulated by your line
    manager. Undertake security in line the Serco Management System, with particular
    reference to Information Security.
  • All other duties in keeping with the role of the Customer Service operation.

Essential skills and experience:

  • Educated to Scottish Higher grade standard or equivalent
  • Well developed communication skills
  • Ability to deliver first class customer service
  • Good IT and administration skills
  • Some experience in a customer service role

Applications should be submitted by visiting http://www.serco.com/careers using reference 62727
Closing date for receipt of applications is 5pm Tuesday 28th April


Are you interested in working with NorthLink Ferries?

Serco Ferries (Guernsey) Crewing Limited are currently recruiting for:

  • Passenger Services
  • Chefs
  • Deck Officers
  • Deck Ratings
  • Engineer Officers
  • Engineer Ratings
  • Electro-Technical Officer (ETO)

To apply please complete and return an application form to: recruitment@northlinkferries.co.uk

To download an application form in Word Format please click here.

Closing date for applications is 30 May 2015

Serco Ferries (Guernsey) Crewing Limited is an equal opportunities employer