Contact Us

NorthLink Ferries can be contacted by the following methods:

Telephone

For reservations and booking enquiries (UK): 0845 6000 449 (Calls cost 5p per minute plus your telephone company’s network access charge)
For reservations and booking enquiries (International and UK mobile telephones): +44 (0)1856 885500
Open from:

April to October
  Monday to Friday05:30 - 24:00
  Saturday and Sunday08:00 - 24:00
November to March
  Monday and Tuesday05:30 - 20:00
  Wednesday to Friday05:30 - 24:00
  Saturday and Sunday08:00 - 24:00

Please ensure that you have your NorthLink (Islander, Family and Friends or Standard) ID to hand if calling to make a booking. Click here if you need an email reminder of your NorthLink ID and Pasword.

British Sign Language users can contact NorthLink Ferries using a Sign Language interpreter

For freight and livestock bookings and enquiries: 0845 6060 449 (Calls cost 5p per minute plus your telephone company’s network access charge)

Email

For general enquiries: info@northlinkferries.co.uk
For booking enquiries please send an email to: reservations@northlinkferries.co.uk
For enquiries concerning this website: webmaster@northlinkferries.co.uk

If you are having a problem with our online booking system or App we have compiled a list of our most frequently asked questions which may help you complete your booking!

Lost Property

If you have lost any property whilst travelling with NorthLink Ferries please visit our Lost Property page.

Customer service feedback

Customer Services,
NorthLink Ferries,
Stromness Ferry Terminal,
Ferry Road,
Stromness,
Orkney,
KW16 3BH

E-mail: CustomerServicesDepartment@northlinkferries.co.uk

Find out more about our Customer Feedback Procedures