Lerwick

Holmsgarth Terminal, Holmsgarth, Lerwick, ZE1 0PR, United Kingdom

Lerwick Ferry Terminal is located 2 miles from the town centre, on Holmsgarth Road in Lerwick, the lerwick-travelcapital of Shetland and home to 7,000 people. Explore and enjoy the shops, boutiques, museum, advanced leisure centre, accommodation, places to eat, pubs with live music and many other attractions.

At the Ferry Terminal, there is a Tourist Information display with leaflets and brochures and a bus stop outside. The bus goes into the town and to the Bus Station, for onward travel around Shetland.

  • Lerwick by Air
    Sumburgh Airport is located 25 miles south of Lerwick.
  • Lerwick by Road
    Lerwick Bus Station is located less than one mile from the ferry terminal. Bus services in Shetland are provided by the Shetland Islands Council and operated by various local operators.
    An up-to-date bus timetable can be found on the Zettrans website. Bus timetables are also available from the NorthLink Ferries check-in desk in Lerwick.
  • Lerwick by Sea
    Inter-island ferries are operated by Shetland Islands Council. Timetables for inter-island ferries are available from the NorthLink Ferries check-in desk in Lerwick.

lerwick-terminalTerminal Facilities

  • Ticket Sales & Enquiries
  • Tourist Information Stand
  • Payphone
  • Lift
  • Disabled Access
  • Disabled Toilet

Parking at Lerwick Ferry Terminal

A limited number of free parking spaces are provided by Lerwick Port Authority for both short stay and long stay parking, this being sign posted accordingly. It should be noted that the availability of long stay parking spaces is not guaranteed and overnight parking in the short stay car park is strictly prohibited.

There is a left luggage facility; bags are left entirely at owner’s risk.

Checking in at Lerwick

Check-in at Holmsgarth Ferry Terminal in Lerwick commences two hours prior to departure. Car drivers are recommended to check in at least one hour prior to departure.

Final check-in is 30 minutes prior to departure.

LERWICK FERRY TERMINAL OPENING HOURS
Monday0730 – 1230
1330 – 1700
Tuesday0730 – 1230
1330 – 1700
Wednesday0730 – 1230
1330 – 1530
Thursday0730 – 1230
1330 – 1700
Friday0730 – 1230
1330 – 1530
Saturday0730 – 0945
1500 – 1700
Sunday0730 – 0945
1500 – 1700

Information about the terminal for disabled customers

Location of Lerwick Ferry Terminal

  • The venue is situated 2 miles north of the Town Centre.
  • The venue is not on a road with a steep gradient.

Parking

  • This venue does have its own car park.
  • The convenient dropoff point is located outside the main entrance by the Short Stay Car Park

Outside Access

  • There is level access to the service.
  • The main doors open automatically.
  • The main doors slide open.
  • The main door opening is 130cm wide.
  • There is a second set of doors.
  • The second doors open automatically.
  • The second doors slide open.
  • The second door opening is 116cm wide.

No Level Access

  • There is a slope to access this area.
  • The slope is located in front of the entrance from the main road.
  • The slope is gradual.
  • The slope is permanent.
  • The width of the slope is 200cm.
  • There are 2 entrances into the terminal building

Reception

  • The reception desk is 11m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk has high and low access points.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.

Inside Access

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright.

Other Floors

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 30 steps between floors.
  • The lighting level is bright.
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the waiting area and walkway which then leads to the ferry.

Lifts

  • There 2 lifts for public use.
  • The lifts are standard lifts and are located to the right of the reception desk.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lifts are 11m and 18m from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lifts are 110cm x 150cm and 110cm x 218cm.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have an emergency bell which goes through to Port Control.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the waiting area and walkway which then leads to the ferry.

Adapted Toilets

  • There are adapted toilets within this venue designated for public use.
  • The toilets are not for the sole use of disabled people.
  • The adapted toilet on the ground floor is 10m from the accessible entrance and the toilet upstairs is 12m from the top of the stairs/lift.
  • The adapted toilet is located on the ground floor to the right of reception and the one upstairs is to the right at the top of the stairs and lift.
  • These are unisex toilets.
  • A key is not required for the adapted toilets.
  • The door is a sliding door on the ground floor toilet and pushes inwards on the one upstairs.
  • The door is locked by a twist lock on both toilets.
  • The dimensions of the adapted toilet are 170cm x 206cm (downstairs) and 203cm x 163cm (upstairs).
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides in both toilets.
  • There are mirrors in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm in both toilets.
  • There is a hand dryer in both toilets.
  • The hand dryer is 120cm high in both toilets.
  • There is not a towel dispenser in either toilet.
  • There is a toilet roll holder.
  • The toilet roll holder is 65cm high in both toilets.
  • There is a sink in both toilets.
  • The sink is 70cm high in both toilets.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are baby changing facilities in the adapted toilets.

Standard Toilets - Availability and Location of Standard Toilets

  • Standard toilets are available.

Access to Standard Female Toilets

  • The female toilets are located in front and to the right of reception and upstairs are to the right at the top of the stairs and lift.
  • The female toilets are 10m (downstairs) from the accessible entrance and 12m (upstairs) to the right of the lift and stairs
  • Lighting levels are bright.

Access to Standard Male Toilets

  • The male toilets are located in front and to the right of reception and upstairs are to the right at the top of the stairs and lift.
  • The male toilets are 10m (downstairs) from the accessible entrance and 11m (upstairs) to the right of the lift and stairs.
  • Lighting levels are bright.

Baby Change Facilities

  • Baby change facilities are not located within the standard toilets.

Additional Information

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge when the ship is docked.
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 0845 6000 449 for further information.
  • Please ask at reception on arrival.