Shore Based Jobs

Location: NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP
Salary: £28,274.40 per annum plus benefits
Schedule: 35 hours per week, across Monday – Sunday between 6.45am – 7pm

Ready to impact a better future?

As a Customer Service Assistant in our NorthLink Ferries team, you’ll help deliver a high‑quality passenger experience across one of Transport’s flagship contracts. Your work will make a real difference to customers travelling through our busy Aberdeen terminal and will support a service that has a positive impact on local communities.

You’ll play an important part in creating a smooth, friendly, and supportive journey for every passenger. From reservations to check‑in, you’ll help shape experiences that are grounded in our Serco values – trust, care, innovation, and pride.

What you’ll do as a Customer Service Assistant

You’ll be entrusted to:

• Make customer reservations by telephone, email, and in person
• Assist with check‑in and boarding processes
• Provide clear, friendly, and proactive service to all passengers
• Follow Health, Safety and Environment policies
• Use phone and computer systems confidently
• Support the effective day-to-day running of the terminal as part of a collaborative team

Does this sound like you?

You’ll be a great fit for this role if you have:

• A positive, can‑do attitude and a commitment to excellent customer service
• Strong communication skills and confidence engaging with the public
• Good organisational skills and attention to detail
• The ability to work well as part of a team
• Initiative and ownership of your own development

Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

To apply
Please visit the careers page on the Serco website. The job reference number is: 311481

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney  KW16 3BH.
Salary: £32,755 plus excellent benefits.
Schedule: Full time, 35 hours per week– flexibility required to support a 24/7 operational service and work 1 in 3 weekends.

Ready to impact a better future?

As a Freight Co-ordinator in our Transport team, you’ll play a key role in delivering a safe, efficient and high-quality freight service across the NorthLink Ferries contract. You’ll help ensure the smooth movement of goods between the Scottish mainland and the Northern Isles, supporting communities that rely on this essential lifeline service.

This is a dynamic, operational role where your coordination skills, leadership capability and ability to respond to changing demand will have a direct impact. You’ll work closely with colleagues, customers and partners to ensure services are delivered safely, efficiently and to the highest standards.

What you’ll do as a Freight Co-ordinator

You’ll be entrusted to:

• Manage the day-to-day delivery of freight operations across multiple ports and locations.
• Coordinate freight schedules, adapting plans to meet demand, operational needs and weather disruption.
• Lead and support frontline teams and subcontractors to ensure high levels of performance and productivity.
• Build and maintain strong relationships with customers, stakeholders and operational partners.
• Monitor and prioritise freight bookings, ensuring timely and efficient allocation of resources.
• Analyse operational performance and market trends to support planning and continuous improvement.
• Ensure compliance with safety, quality and contractual standards, including ISO-aligned processes.
• Support business continuity, risk management and emergency response activities.
• Oversee equipment, facilities and supplier performance across operational sites.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in a transport, logistics or operational coordination environment highly desirable alternatively previous experience working within customer service background is essential.
•  Strong organisational and planning skills with the ability to manage competing priorities.
•  Excellent communication skills and the ability to engage with stakeholders at all levels.
• A proactive mindset with strong problem-solving and decision-making ability.
• Experience using Microsoft Office tools, particularly Excel (Power BI desirable).
• A flexible and resilient approach, suited to a fast-paced, 24/7 operational environment.

To apply
Please visit the careers page on the Serco website. The job reference number is: 310138

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney  KW16 3BH
Salary: £28,274.40 per annum pro rata plus benefits
Schedule: Full Time, Permanent role, 35 hours per week, across Monday – Sunday

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy  terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 309716