If you have misplaced your NorthLink Ferries ID card or e-mail, or are struggling to remember your Islander ID, Family and Friends ID or your password, please visit the login page and click on Forgotten ID or Password.
When requesting a reminder of your ID, please check that emails from NorthLink Ferries do not arrive in your Junk mail folder.
If the automated Forgotten ID or Password request doesn’t work, please fill in the form below. We can attempt to manually locate your NorthLink customer ID and Password. Please note: this service may take several working days.
Filling in your contact details as accurately as possible will enable us to locate your ID quicker.
Header image: Sailing at sunset photo © Copyright Stephen Mercer Productions
