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Scrabster Ferry Terminal accessibility information

Below you’ll find accessibility information for the NorthLink Ferries Scrabster Ferry Terminal at Queen Elizabeth Pier, Scrabster, Caithness, KW14 7UT.

Information includes parking, toilets, lifts, level access and other facilities designed to help everyone get out and about!

How Can We Help?
In the Scrabster Ferry Terminal we offer...

  • Wheelchair Assistance
  • Luggage Assistance
  • Sighted Guide
  • Priority Boarding
  • BSL Software
Accessibility Features
In the Scrabster Ferry Terminal you will find...

  • Accessible Toilet
  • Accessible Toilet with hoist
  • Automatic doors
  • Baby Change Facilities
  • BSL – British Sign Language
  • Changing Places Toilet (CPT)
  • Disabled Parking
  • Folding Chairs
  • Hearing Loop
  • Meet & Greet
  • No specific assistance needed
  • Sighted Guide
  • Sunflower Lanyard Available (Free)
  • Sunflower Lanyard Aware
  • Wheelchair Accessible
  • Wheelchair Ramp
  • Low Counter
  • EV Chargers

Welcome appUse the ‘Welcome’ app for a personalised experience
Before sailing with NorthLink Ferries, use the free ‘Welcome’ app to inform our staff of any specific accessibility requirements you may have. Visit https://www.wel-co.me/northlink-ferries for more information.

Scrabster Ferry Terminal Vehicle Check-In specifics

Location of Scrabster Ferry Terminal Vehicle Check-In
The venue is situated just outside the town of Thurso...

  • The venue is situated just outside the town of Thurso.
  • The venue is not on a road with a steep gradient.
Scrabster Vehicle Ferry Terminal – Parking
This venue does not have its own car park, but there is limited shared parking...

  • This venue does not have its own car park, but there is limited shared parking including disabled spaces at the end of the building, and a long-stay car park on the other side of the vehicle marshalling area.
  • The convenient drop off point is located outside the main entrance.
Outside Access
There is not level access to the service...

  • There is not level access to the service.
  • The main door is held open during opening hours.
  • The main door opening is 86cm wide.
  • There is a second set of doors.
  • The second doors open manually.
  • The second doors open away from you (push)
  • The second doors are easy to open.
  • The second door opening is 160cm wide.
(If not level access) Access Levels
There is a slope to access this area...

  • There is a slope to access this area.
  • The slope is located in front of the entrance.
  • The slope is gradual / steep.
  • The slope is permanent.
  • The width of the slope is 127cm.
  • There is 1 entrance into the terminal building
Reception
The reception desk is 8m from the front entrance...

  • The reception desk is 8m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.
Inside Access
There is level access...

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright.
Adapted Toilets
There are adapted toilets within this venue designated for public use...

  • There are adapted toilets within this venue designated for public use.
  • The toilet is for the sole use of disabled people.
  • The adapted toilet is 13.5m from the accessible entrance.
  • The adapted toilet is located beside the office.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 140cm x 220cm.
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There are not mirrors in the adapted toilet.
  • The height of the toilet seat above floor level is 47cm.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • There is not a toilet roll holder.
  • There is a sink.
  • The sink is 79cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are not baby changing facilities in the adapted toilet.
Standard Toilets – Availability and Location of Standard Toilets
Standard toilets are available...

  • Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located behind the cafe...

  • The female toilets are located behind the cafe.
  • The female toilets are 19m from the accessible entrance.
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located behind the cafe...

  • The male toilets are located behind the cafe.
  • The male toilets are 18m from the accessible entrance.
  • Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet...

  • Baby change facilities are not located within the standard toilet.

Scrabster Foot Passenger Ferry Terminal specifics

Location of Scrabster Foot Passenger Ferry Terminal
The venue is situated just outside the town of Thurso.

  • The venue is situated just outside the town of Thurso.
  • The venue is not on a road with a steep gradient.
Scrabster Foot Passenger Ferry Terminal – Parking
This venue does not have its own car park...

  • This venue does not have its own car park.
  • The convenient drop off point is located outside the main entrance and there is a drop-off space marked for the use of disabled passengers.
Outside Access
There is level access to the service via the walkway from the car park...

  • There is level access to the service via the walkway from the car park along the pier, which has dropped kerbs for accessibility.
  • There is not level access to the service from the car drop-off area.
  • The main doors open manually.
  • The main doors open in both directions (push and pull).
  • (Manual doors only.) The main doors are easy to open
  • The main door opening is 185cm wide.
  • There is a second set of doors.
  • The second door opens automatically.
  • The second doors slide open.
  • The second door opening is 179cm wide.
(If not level access) Access Levels
There is a slope to access this area from the car drop-off area...

  • There is a slope to access this area from the car drop-off area.
  • The slope is located in front of the entrance.
  • The slope is gradual.
  • The slope is permanent.
  • The width of the slope is 215cm.
  • There is 1 entrance into the terminal building.
Reception
The reception desk is 6.5m from the front entrance...

  • The reception desk is 6.5m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • Lighting levels are bright.
  • There is not a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.
Inside Access
There is level access to the Ground Floor...

  • There is level access to the Ground Floor.
  • This venue does not play background music.
  • The lighting levels are bright.
(If more than one floor) Other Floors
The floors which are accessible by stairs are Ground Floor and First Floor...

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 20 steps between floors.
  • The lighting level is dim.
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the waiting area and walkway which then leads to the ferry.
Lift
There is a lift for public use...

  • There is a lift for public use.
  • The lift is a standard lift and is located opposite the luggage trolleys.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lift is 28m from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 138cm.
  • There is a mirror to aid reversing out of the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lighting level in the lift is bright.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the waiting area and walkway which then leads to the ferry.
Adapted Toilets
There are adapted toilets on both floors within this venue designated for public use...

  • There are adapted toilets on both floors within this venue designated for public use.
  • The toilets are not for the sole use of disabled people.
  • The adapted toilet on the ground floor is 29m from the accessible entrance.
  • The adapted toilets are located adjacent to the lift on both floors.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 215cm x 220cm.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There are mirrors in the adapted toilet.
  • Mirrors are placed at a lower level for ease of use.
  • The height of the toilet seat above floor level is 47cm.
  • There is a hand dryer.
  • The hand dryer is 105cm high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 90cm high.
  • There is a sink.
  • The sink is 70cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are baby changing facilities in the adapted toilet.
Availability and Location of Standard Toilets
Standard toilets are available on both floors...

  • Standard toilets are available on both floors.
Access to Standard Female Toilets
The female toilets are located on the ground floor...

  • The female toilets are located on the ground floor adjacent to the arrivals entrance, and on the first floor adjacent to the departures exit.
  • The female toilets are 35m from the accessible entrance.
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located on the ground floor..

  • The male toilets are located on the ground floor adjacent to the arrivals entrance, and on the first floor adjacent to the departures exit.
  • The male toilets are 34m from the accessible entrance.
  • Lighting levels are bright .
Baby Change Facilities
Baby change facilities are not located within the standard toilet...

  • Baby change facilities are not located within the standard toilet.
Additional Information
Registered assistance dogs are welcomed...

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge.
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 08001114422 (free from UK landlines and mobiles) for further information.
  • Please ask at reception on arrival.