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Stromness Ferry Terminal accessibility information

Below you’ll find accessibility information for the NorthLink Ferries Stromness Ferry Terminal at Ferry Road, Stromness, Orkney, KW16 3BH.

Information includes parking, toilets, lifts, level access and other facilities designed to help everyone get out and about!

How Can We Help?
In the Stromness Ferry Terminal we offer...

  • Wheelchair Assistance
  • Luggage Assistance
  • Sighted Guide
  • Priority Boarding
  • BSL Software
Accessibility Features
In the Stromness Ferry Terminal you will find...

  • No specific assistance needed
  • Wheelchair Ramp
  • Sighted Guide
  • Meet & Greet
  • BSL – British Sign Language
  • Hearing Loop
  • Lip Reading
  • Changing Places Toilet (CPT)
  • Accessible Toilet
  • Automatic doors
  • Low Counter
  • Sunflower Lanyard Available (Free)
  • Wheelchair Accessible
  • Sunflower Lanyard Aware
  • Folding Chairs
  • EV Chargers
  • Disabled Parking

Welcome appUse the ‘Welcome’ app for a personalised experience
Before sailing with NorthLink Ferries, use the free ‘Welcome’ app to inform our staff of any specific accessibility requirements you may have. Visit https://www.wel-co.me/northlink-ferries for more information.

Location of Stromness Ferry Terminal
The venue is situated in Stromness, on Ferry Road...

  • The venue is situated in Stromness, on Ferry Road.
  • The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park...

  • This venue does have its own car park.
  • The convenient dropoff point is located outside the main entrance
Outside Access
There is not level access to the service...

  • There is not level access to the service.
  • The main doors open automatically.
  • The main doors slide open.
  • The main door opening is 98cm wide.
  • There is a second set of doors.
  • The second doors open automatically (push button).
  • The second doors slide open
  • The second door opening is 98cm wide.
Access Levels
There is a slope to access this area...

  • There is a slope to access this area.
  • The slope is located in front of the entrance.
  • The slope is gradual.
  • The slope is permanent.
  • The width of the slope is 200cm.
  • There is 1 entrance into the terminal building
Reception
The reception desk is 9m from the front entrance...

  • The reception desk is 9m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high / low (split).
  • Lighting levels are bright .
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.
Inside Access
There is level access...

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright.
Other Floors
The floors which are accessible by stairs are the Walkway...

  • The floors which are accessible by stairs are the Walkway.
  • There are 28 steps between floors.
  • The lighting level is low.
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to walkway which then leads to the ferry.
Lift
There is a lift for public use...

  • There is a lift for public use.
  • The lift is a standard lift and is located prior to the walkway.
  • The floors which are accessible by this lift are the walkway.
  • The lift is 32m from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 160cm.
  • There is not a mirror to aid reversing out of the lift – but lift is drive through.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the walkway which then leads to the ferry.
Adapted Toilets
There are adapted toilets within this venue designated for public use...

  • There are adapted toilets within this venue designated for public use.
  • The toilet is for the sole use of disabled people.
  • The adapted toilet is 17m from the accessible entrance.
  • The adapted toilet is located in the main terminal.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 230cm x 150cm.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There are mirrors in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use. (2 mirrors – 1 lower)
  • The height of the toilet seat above floor level is 45cm.
  • There is a hand dryer.
  • The hand dryer is 100cm high.
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 120cm high.
  • There is a sink.
  • The sink is 75cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are baby changing facilities in the adapted toilet.
Standard Toilets – Availability and Location of Standard Toilets
Standard toilets are available...

  • Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located in the main terminal...

  • The female toilets are located in the main terminal.
  • The female toilets are 17m from the accessible entrance.
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located in the main terminal...

  • The male toilets are located in the main terminal.
  • The male toilets are 14m from the accessible entrance.
  • Lighting levels are bright .
Baby Change Facilities
Baby change facilities are not located within the standard toilet...

  • Baby change facilities are not located within the standard toilet.
Additional Information
Registered assistance dogs are welcomed...

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge. On ship only – none in terminal
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 0800 111 4422 (free from UK landlines and mobiles) for further information.
  • Please ask at reception on arrival.