Aberdeen Ferry Terminal accessibility information

We can meet you at the front door and provide any assistance you require.

• No specific assistance needed
• Wheelchair Ramp
• Sighted Guide
• Meet & Greet
• BSL – British Sign Language
• Hearing Loop
• Assistance Dog Amenities (Water, others)
• Changing Places Toilet (CPT)
• Accessible Toilet
• Automatic doors
• Baby Change Facilities
• Disabled Parking
• EV Chargers
• Folding Chairs
• Low Counter
• Sunflower Lanyard Available (Free)
• Sunflower Lanyard Aware
• Wheelchair Accessible

• The venue is situated within the centre of the city of Aberdeen.
• The venue is not on a road with a steep gradient.

• This venue does not have its own car park.
• The convenient dropoff point is located outside the main entrance

• There is not level access to the service.
• The main doors open automatically.
• The main doors slide open
• The main door opening is 174cm wide.
• There is a second set of doors.
• The second doors open manually.
• The second doors open towards you (pull).
• The second doors are heavy
• The second door opening is 160cm wide.

• There is a slope to access this area.
• The slope is located in front of the entrance.
• The slope is gradual.
• The slope is permanent.
• The width of the slope is 313cm.
• There are 2 entrances into the terminal building, one at either side and details are identical for both.

• The reception desk is 5m from the front entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• Lighting levels are bright.
• There is a hearing assistance system.
• Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.

• There is level access.
• This venue does play background music.
• The lighting levels are bright.

• The floors which are accessible by stairs are Ground Floor and First Floor.
• There are 15+ steps between floors.
• The lighting level is bright.
• The steps are clearly marked.
• The steps are medium height.
• The steps have a handrail on both sides.
• There is a landing.
• The stairs lead up to the walkway which then leads to the ferry.

• There is a lift for public use.
• The lift is a standard lift and is located adjacent to reception.
• The floors which are accessible by this lift are Ground Floor and First Floor.
• The lift is 8m from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 110cm x 150cm.
• There is a mirror to aid reversing out of the lift.
• The lift has a visual floor indicator.
• The lift does not have an audible announcer.
• The lighting level in the lift is bright.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lift takes passengers from the ground floor to the walkway which then leads to the ferry.

• There are adapted toilets within this venue designated for public use.
• The toilet is for the sole use of disabled people.
• The adapted toilet is 3m from the accessible entrance.
• The adapted toilet is located adjacent to the reception desk.
• This is a unisex toilet.
• A key is not required for the adapted toilet.
• The door opens outwards.
• The door is locked by a twist lock.
• The dimensions of the adapted toilet are 153cm x 220cm.
• There is not a functional emergency alarm available.
• Disposal facilities are available in the cubicle.
• Wall mounted rails are available.
• As you face the toilet the wall mounted grab rails are on both sides.
• There are mirrors in the adapted toilet.
• Mirrors are placed at a lower level or at an angle for ease of use.
• The height of the toilet seat above floor level is 48cm.
• There is a hand dryer.
• The hand dryer is 120cm high.
• There is not a towel dispenser.
• There is a toilet roll holder.
• The toilet roll holder is 110cm high.
• There is a sink.
• The sink is 74cm high.
• The contrast between the walls and floor is good.
• Lighting levels are bright.
• There are baby changing facilities in the adapted toilet.

• Standard toilets are available.

• The female toilets are located adjacent to reception.
• The female toilets are 10m from the accessible entrance.
• Lighting levels are low.

• The male toilets are located adjacent to reception.
• The male toilets are 7m from the accessible entrance.
• Lighting levels are bright.

• Baby change facilities are not located within the standard toilet.

• Registered assistance dogs are welcomed.
• There are wheelchairs available to borrow free of charge.
• These are only available for use between the Terminal Building and the Ferry.
• Opening times vary depending on both seasons and sailings.
• Passengers are advised to contact NorthLink Ferries on 08001114422 (free from UK landlines and mobiles) for further information.
• Please ask at reception on arrival.