Company information

Serco Ltd began operations of NorthLink Ferries on 5th July 2012.

Serco operate three passenger vessels on the Orkney & Shetland routes: the MV Hjaltland, MV Hrossey and MV Hamnavoe.

In addition we operate two freight vessels: the MV Hildasay and the MV Helliar. The company has offices in Stromness, Kirkwall, Lerwick and Aberdeen and from the ferry terminals at Scrabster and Hatston.

NorthLink Ferries sail daily from Aberdeen to Lerwick with frequent calls at Kirkwall, and from Scrabster on the north coast of Scotland to Stromness in Orkney. Our ferries operate 363 days per year providing the lifeline service to the Northern Isles, with islanders, visitors, goods and supplies all travelling by NorthLink Ferries. The ships are designed with comfort in mind, with well-appointed lounges and bars, dining facilities and menus containing a selection of fine Island and local Scottish mainland produce. Our vessels also have an on-board retail outlet, on board entertainment and comfortable cabin accommodation.

About Serco
Serco is an international service company, which combines commercial know-how with a deep public service ethos.

Around the world, we improve essential services by managing people, processes, technology and assets more effectively.  We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.

Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence.  Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.

Serco has a strong and growing presence in Scotland, working on behalf of the Scottish Government, local authorities and the UK Government.

In Scotland our contracts include Scatsta Airport; the ACCESS joint venture with Glasgow City Council providing IT and property services; management of a fleet of support vessels for the Royal Navy; CCTV and roadside emergency phones for Transport Scotland; the operation of HMP Kilmarnock and offender tagging for the Scottish Prison Service; and facilities management for NHS Scotland at the Forth Valley Royal Hospital in Stirlingshire and Wishaw General Hospital in North Lanarkshire. Serco also has customer contact and service centres in Fort William, Brora and Glasgow.

More information can be found at

Header image: NorthLink Ferries captain photo © Copyright Tony Marsh