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Hatston Ferry Terminal accessibility information

Below you’ll find accessibility information for the NorthLink Ferries Hatston (Kirkwall) Ferry Terminal at Hatston Quay, Kirkwall, Orkney, KW15 1RQ.

Information includes parking, toilets, lifts, level access and other facilities designed to help everyone get out and about!

How Can We Help?
In the Hatston Ferry Terminal we offer...

  • Wheelchair Assistance
  • Luggage Assistance
  • Sighted Guide
  • Priority Boarding
  • BSL Software
Accessibility Features
In the Hatston Ferry Terminal you will find...

  • No specific assistance needed
  • Wheelchair Ramp
  • Sighted Guide
  • Meet & Greet
  • BSL – British Sign Language
  • Hearing Loop
  • Changing Places Toilet (CPT)
  • Accessible Toilet
  • Baby Change Facilities
  • Accessible Toilet with hoist
  • Automatic doors
  • Disabled Parking
  • EV Chargers
  • Folding Chairs
  • Lift
  • Sunflower Lanyard Available (Free)
  • Sunflower Lanyard Aware
  • Wheelchair Accessible

Welcome appUse the ‘Welcome’ app for a personalised experience
Before sailing with NorthLink Ferries, use the free ‘Welcome’ app to inform our staff of any specific accessibility requirements you may have. Visit https://www.wel-co.me/northlink-ferries for more information.

Hatston Vehicle Check-In specifics

Location of Hatston Vehicle Check-In
The venue is situated about 1.8 miles from the centre of Kirkwall...

  • The venue is situated about 1.8 miles from the centre of Kirkwall.
  • The venue is not on a road with a steep gradient.
Outside Access
There is level access to the service...

  • There is level access to the service.
  • The main doors open manually.
  • The main doors open inwards
  • The main door opening is 91cm wide.
  • There is not second set of doors.

Inside Access
There is level access...

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright
Adapted Toilets – Waiting Area
There are adapted toilets within this venue designated for public use...

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 1.75m from the accessible entrance.
  • The adapted toilet is located at vehicle check-in..
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 181cm x 220cm.
  • There is not functional emergency alarm available.
  • Disposal facilities are not available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors is placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm.
  • There is a hand dryer.
  • The hand dryer is 87cm high
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 87 m high.
  • There is a sink.
  • The sink is 71m high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are not baby changing facilities in the adapted toilet.
Adapted Toilets – Public Area
There are adapted toilets within this venue designated for public use...

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 1.75m from the accessible entrance.
  • The adapted toilet is located at vehicle check-in..
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 181cm x 220cm.
  • There is not functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm.
  • There is a hand dryer.
  • The hand dryer is 87cm high
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 87 m high.
  • There is a sink.
  • The sink is 71m high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are baby changing facilities in the adapted toilet.
Standard Toilets – Availability and Location of Standard Toilets
Standard toilets are available...

  • Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located in car check-in building...

  • The female toilets are located in car check-in building.
  • The female toilets are 2m from the accessible entrance.
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located adjacent to reception...

  • The male toilets are located adjacent to reception.
  • The male toilets are 2m from the accessible entrance.
  • Lighting levels are bright.
Baby Change Facilities
Baby change facilities are located within the standard toilet...

  • Baby change facilities are located within the standard toilet

Hatston Ferry Terminal specifics

Location of Hatston Ferry Terminal
The venue is situated about 1.8 miles from the centre of Kirkwall...

  • The venue is situated about 1.8 miles from the centre of Kirkwall.
  • The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park although it is situated at the top of the pier...

  • This venue does have its own car park although it is situated at the top of the pier.
  • The convenient drop off point is located outside the main entrance.
Outside Access
There is not level access to the service...

  • There is not level access to the service.
  • The main doors open automatically.
  • The main doors fold open
  • The main door opening is 100cm wide.
  • There is second set of doors.
  • The second doors open automatically.
  • The second doors slide open
  • The second door opening is 147cm wide.
(If not level access) Access Levels
There is a slope to access this area...

  • There is a slope to access this area.
  • The slope is located in front of the entrance.
  • The slope is gradual
  • The slope is permanent.
  • The width of the slope is 131cm
  • There is 1 entrance into the terminal building
Reception
The reception desk is 2.5m from the front entrance...

  • The reception desk is 2.5m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high / low. – both we have a lower part which is suitable for wheelchairs
  • Lighting levels are bright
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.
Inside Access
There is level access...

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright
(If more than one floor) Other Floors
The floors which are accessible by stairs are Ground Floor and First Floor...

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 18 steps between floors.
  • The lighting level is bright
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the waiting area and walkway which then leads to the ferry.
(If more than one floor and has a lift) Lift
There is a lift for public use...

  • There is a lift for public use.
  • The lift is a standard lift and is located adjacent to reception.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lift is 9m from the accessible entrance.
  • Staff does not need to be notified for use of the lift.
  • The dimensions of the lift are 109cm x 143cm.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is bright
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the waiting area and walkway which then leads to the ferry.
Adapted Toilets
There are adapted toilets within this venue designated for public use.

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 12m from the accessible entrance.
  • The adapted toilet is located on the ground floor.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 163cm x 214cm.
  • There is a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors is placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • There ist a toilet roll holder.
  • The toilet roll holder is 83 m high.
  • There is a sink.
  • The sink is 78cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are baby changing facilities in the adapted toilet.
Standard Toilets – Availability and Location of Standard Toilets
Standard toilets are available...

  • Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located adjacent to reception...

  • The female toilets are located adjacent to reception.
  • The female toilets are 12m from the accessible entrance.
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located adjacent to reception...

  • The male toilets are located adjacent to reception.
  • The male toilets are 11m from the accessible entrance.
  • Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilet...

  • Baby change facilities are not located within the standard toilet.
Additional Information
Registered assistance dogs are welcomed...

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge (from the ship only)
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 08001114422 (free from UK landlines and mobiles) for further information.
  • Please ask at reception on arrival.
Location of Hatston Ferry Terminal (Arrival Hall) – Outside Access
There is not level access to the service...

  • There is not level access to the service.
  • The main doors opens manually
  • The main door open outwards and are fixed open when arrivals hall is open.
  • The main door opening is 104cm wide.
  • There is second set of doors.
  • The second doors open automatically.
  • The second doors fold open
  • The second door opening is 160cm wide.
(If more than one floor) Other Floors
The floors which are accessible by stairs are Ground Floor and First Floor...

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 20 steps between floors.
  • The lighting level is bright
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead down from the walkway to the arrivals hall.