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Lerwick Ferry Terminal accessibility information

Below you’ll find accessibility information for the NorthLink Ferries Lerwick Ferry Terminal at Holmsgarth, Lerwick, ZE1 0PR.

Information includes parking, toilets, lifts, level access and other facilities designed to help everyone get out and about!

How Can We Help?
In the Lerwick Ferry Terminal we offer...

  • Wheelchair Assistance
  • Luggage Assistance
  • Sighted Guide
  • Priority Boarding
  • BSL Software
Accessibility Features
In the Lerwick Ferry Terminal you will find...

  • No specific assistance needed
  • Wheelchair Ramp
  • Sighted Guide
  • Meet & Greet
  • BSL – British Sign Language
  • Hearing Loop
  • Accessible Toilet
  • Assistance Dog Amenities (Water, others)
  • Automatic doors
  • Baby Change Facilities
  • Disabled Parking
  • EV Chargers
  • Folding Chairs
  • Low Counter
  • Sunflower Lanyard Available (Free)
  • Sunflower Lanyard Aware

Welcome appUse the ‘Welcome’ app for a personalised experience
Before sailing with NorthLink Ferries, use the free ‘Welcome’ app to inform our staff of any specific accessibility requirements you may have. Visit https://www.wel-co.me/northlink-ferries for more information.

Location of Lerwick Ferry Terminal
The venue is situated 2 miles north of the Town Centre...

  • The venue is situated 2 miles north of the Town Centre.
  • The venue is not on a road with a steep gradient.
Parking
This venue does have its own car park...

  • This venue does have its own car park.
  • The convenient dropoff point is located outside the main entrance by the Short Stay Car Park
Outside Access
There is level access to the service...

  • There is level access to the service.
  • The main doors open automatically.
  • The main doors slide open.
  • The main door opening is 130cm wide.
  • There is a second set of doors.
  • The second doors open automatically.
  • The second doors slide open.
  • The second door opening is 116cm wide.
Access Levels
There is a slope to access this area...

  • There is a slope to access this area.
  • The slope is located in front of the entrance from the main road.
  • The slope is gradual.
  • The slope is permanent.
  • The width of the slope is 200cm.
  • There are 2 entrances into the terminal building
Reception
The reception desk is 11m from the front entrance...

  • The reception desk is 11m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk has high and low access points.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.
Inside Access
There is level access...

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright.
Other Floors
The floors which are accessible by stairs are Ground Floor and First Floor...

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 30 steps between floors.
  • The lighting level is bright.
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the waiting area and walkway which then leads to the ferry.
Lifts
There 2 lifts for public use...

  • There 2 lifts for public use.
  • The lifts are standard lifts and are located to the right of the reception desk.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lifts are 11m and 18m from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lifts are 110cm x 150cm and 110cm x 218cm.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have an emergency bell which goes through to Port Control.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the waiting area and walkway which then leads to the ferry.
Adapted Toilets
There are adapted toilets within this venue designated for public use...

  • There are adapted toilets within this venue designated for public use.
  • The toilets are not for the sole use of disabled people.
  • The adapted toilet on the ground floor is 10m from the accessible entrance and the toilet upstairs is 12m from the top of the stairs/lift.
  • The adapted toilet is located on the ground floor to the right of reception and the one upstairs is to the right at the top of the stairs and lift.
  • These are unisex toilets.
  • A key is not required for the adapted toilets.
  • The door is a sliding door on the ground floor toilet and pushes inwards on the one upstairs.
  • The door is locked by a twist lock on both toilets.
  • The dimensions of the adapted toilet are 170cm x 206cm (downstairs) and 203cm x 163cm (upstairs).
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides in both toilets.
  • There are mirrors in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm in both toilets.
  • There is a hand dryer in both toilets.
  • The hand dryer is 120cm high in both toilets.
  • There is not a towel dispenser in either toilet.
  • There is a toilet roll holder.
  • The toilet roll holder is 65cm high in both toilets.
  • There is a sink in both toilets.
  • The sink is 70cm high in both toilets.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are baby changing facilities in the adapted toilets.
Standard Toilets – Availability and Location of Standard Toilets
Standard toilets are available...

  • Standard toilets are available.
Access to Standard Female Toilets
The female toilets are located in front and to the right of reception and upstairs...

  • The female toilets are located in front and to the right of reception and upstairs are to the right at the top of the stairs and lift.
  • The female toilets are 10m (downstairs) from the accessible entrance and 12m (upstairs) to the right of the lift and stairs
  • Lighting levels are bright.
Access to Standard Male Toilets
The male toilets are located in front and to the right of reception and upstairs...

  • The male toilets are located in front and to the right of reception and upstairs are to the right at the top of the stairs and lift.
  • The male toilets are 10m (downstairs) from the accessible entrance and 11m (upstairs) to the right of the lift and stairs.
  • Lighting levels are bright.
Baby Change Facilities
Baby change facilities are not located within the standard toilets...

  • Baby change facilities are not located within the standard toilets.
Additional Information
Registered assistance dogs are welcomed...

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge when the ship is docked.
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 08001114422 (free from UK landlines and mobiles) for further information.
  • Please ask at reception on arrival.