Shore Based Jobs

Location: NorthLink Ferries, Aberdeen Ferry Terminal, Jamieson’s Quay, Aberdeen, AB11 5NP
Salary:  up to £30,787.89 depending on experience 
Schedule: Full time, 42 hours per week – shift pattern of 7 days on and 7 days off once training is completed

Ready to impact a better future?

As a Security Officer in our NorthLink Ferries team, you’ll help keep our Port Facility safe, secure, and welcoming for every customer who travels with us. Your work will have a direct positive impact on ensuring safe operations and delivering a trusted experience for passengers and colleagues.
This is a role where your attention to detail and commitment to great service support a safer future for our port community. You’ll play a key part in maintaining a secure environment, protecting our facilities, and helping us uphold the highest standards of maritime security.

What you’ll do as a Security Officer

You’ll be entrusted to:

• Monitor and maintain access control to the NorthLink Ferries Port Facility.
• Record and maintain accurate logs of activities, incidents, and searches.
• Identify and report developing security incidents within the Port Facility.
• Support baggage handling and provide excellent customer service to travellers.
• Review and contribute to improvements in our security provision.
• Carry out any other duties required by the business.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Excellent customer service skills.
• Knowledge of ISPS (International Ship and Port Facility Security) requirements or a willingness to learn.
• Strong communication and interpersonal skills.
• An SIA (Security Industry Authority) licence – preferred but not essential.
• STCW (Standards of Training, Certification and Watchkeeping for Seafarers) training – preferred but not essential.

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays: 24 days’ annual leave plus bank holidays
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

To apply
Please visit the careers page on the Serco website. The job reference number is: 306996