Shore Based Jobs

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney, KW14 7UJ
Salary: £28,275.32 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, Monday to Sunday, working flexibly across operational hours

Ready to impact a better future?

As a Customer Service Assistant in our NorthLink Ferries Customer Service team, you’ll help customers plan and manage their journeys by providing excellent service across phone, email, web-based enquiries and face-to-face interactions. Your work will help keep people and communities connected across Scotland’s island and mainland transport network.

Every interaction is an opportunity to make a positive impact. Whether you’re assisting with reservations, supporting passengers at check-in, or resolving enquiries, you’ll play an important role in delivering a trusted service that communities rely on. With development opportunities and headroom for people to grow, this is a role where your work has purpose and helps impact a better future.

What you’ll do as a Customer Service Assistant

• Handle customer enquiries and reservations by telephone, email, web-based channels and in person
• Process bookings and payments accurately and efficiently
• Support passenger check-in and boarding activities
• Deliver a high standard of customer service across all customer touchpoints
• Work collaboratively with colleagues to support the effective day-to-day running of the department
• Follow all Health, Safety and Environment requirements and operational procedures

Does this sound like you?

• You enjoy working with customers and providing excellent service
• You communicate clearly and confidently with members of the public and colleagues
• You’re comfortable using computer systems and telephone-based systems
• You have strong organisational skills and can manage a varied workload
• You’re a positive team player who takes initiative, ownership and pride in your work
• You share our values of Trust, Care, Innovation and Pride

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

To apply
Please visit the careers page on the Serco website. The job reference number is: 312251

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney  KW16 3BH
Salary: £28,274.40 per annum pro rata plus benefits
Schedule: Full Time, Permanent role, 35 hours per week, across Monday – Sunday

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy  terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 309716

Location: NorthLink Ferries, Holmsgarth Ferry Terminal, Lerwick, Shetland ZE1 0PR
Salary: £14.80 per hour plus excellent benefits
Schedule: Fixed term contract until October, Part-time 24 hours per week – Variable shift patterns available offering flexible hours (includes weekends)

Ready to impact a better future?

As a Cleaning Operative in our NorthLink Ferries Housekeeping team, you’ll help create a clean, safe and welcoming environment for passengers and colleagues across vessels, terminal buildings and port facilities. Your work has purpose, supporting a service that connects communities and keeps people moving.

Every day, the quality of your work will have a positive impact on the experience of passengers travelling with NorthLink Ferries. By maintaining high standards of cleanliness, safety and care, you’ll help create an environment people can trust while contributing to a service that touches lives and supports island communities.

What you’ll do as a Cleaning Operative

• Clean and sanitise guest cabins, including changing linens, making beds and replenishing amenities.
• Maintain high standards of cleanliness across vessels, terminal buildings, office areas and public spaces.
• Vacuum, mop, sweep and polish surfaces to ensure facilities are safe, clean and presentable.
• Monitor cleaning supplies and amenities, reporting low stock levels when required.
• Follow all health, safety and hygiene procedures, including the safe use of cleaning products.
• Provide a friendly and professional service to passengers while working effectively as part of a team.

Does this sound like you?

• Previous cleaning or housekeeping experience, ideally within hospitality, transport or a similar environment.
• Strong attention to detail and pride in delivering high standards of work.
• Ability to work independently and collaboratively within a team.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and follow procedures consistently.

To apply
Please visit the careers page on the Serco website. The job reference number is: 311850