Shore Based Jobs

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Salary: £28,275.32 per annum pro rata plus benefits
Schedule: Full Time Seasonal role until October, 35 hours per week, across Monday to Sunday

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy  terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 309716

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £32,754.88 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, across Monday to Sunday

Ready to impact a better future?

As a Customer Service Supervisor at NorthLink Ferries, you’ll play a key role in delivering a reliable, welcoming service for passengers travelling to and from Orkney, helping ensure every journey starts and ends on a positive note.

You’ll support the day-to-day operation of customer services at the terminal, leading by example and ensuring high standards are met at all times. Your work will help build trust, pride, and care in a service that connects communities and keeps essential travel moving.

What you’ll do as a Customer Service Supervisor

You’ll be entrusted to:

• Supervise and support customer service activities to ensure a consistently high standard of service
• Lead and motivate colleagues, promoting teamwork and a positive customer-focused culture
• Ensure standards, procedures, and safety requirements are followed at all times
• Communicate confidently with customers and colleagues, both face-to-face and by phone
• Use computer and telephone systems accurately to support customer enquiries and operational needs
• Take ownership of your own development and support the development of others

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience delivering excellent customer service in a busy environment
• Strong organisational skills and the ability to take initiative and ownership
• Confidence using computer systems and handling telephone enquiries
• Clear and effective communication skills, with the ability to work well as part of a team
• A positive, can-do attitude aligned with our values of trust, care, innovation, and pride

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of training and coaching opportunities to support your professional and personal development
• Health and wellbeing: Employee Assistance Programme, Simply Health Plans, free flu vaccines, and other wellbeing support for you and your family
• Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
• Culture: A supportive, inclusive team environment where you can make a positive difference through interesting and enjoyable work

To apply
Please visit the careers page on the Serco website. The job reference number is: 309576

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £ 11,313.12 per annum plus excellent benefits
Schedule: Part-time, 14 hours per week, across Monday to Sunday- Fixed term contract- 6 months

Ready to impact a better future?

As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.

Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.

What you’ll do as a Customer Service Assistant

You’ll be entrusted to:

• Handle telephone, email, and web-based customer enquiries and bookings
• Take customer payments accurately and securely
• Make customer reservations by phone, email, and in person
• Support check-in and boarding of passengers when required
• Work as part of a team to support the effective day-to-day running of the department
• Follow standards, procedures, and health, safety and environment requirements at all times

Does this sound like you?

You’ll be a great fit for this role if you have:

• A genuine commitment to delivering excellent customer service
• Confidence communicating with customers and colleagues, both on the phone and in person
• Good organisational skills and the ability to follow processes and standards
• A positive, can-do attitude and willingness to take ownership of your development
• Confidence using a computer and telephone systems
• An approach that reflects our values of trust, care, innovation, and pride

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
• Pension: Up to 6% contributory pension scheme
• Training and development: Practical training, coaching, and development to support long-term career progression
• Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
• Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
• Culture: A supportive, inclusive team where your work has purpose and creates a positive impact

To apply
Please visit the careers page on the Serco website. The job reference number is: 309574

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £16,969.68 per annum plus excellent benefits
Schedule: Part-time, 21 hours per week, across Monday to Sunday- Fixed Term contract 6 months

Ready to impact a better future?

As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.

Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.

What you’ll do as a Customer Service Assistant

You’ll be entrusted to:

• Handle telephone, email, and web-based customer enquiries and bookings
• Take customer payments accurately and securely
• Make customer reservations by phone, email, and in person
• Support check-in and boarding of passengers when required
• Work as part of a team to support the effective day-to-day running of the department
• Follow standards, procedures, and health, safety and environment requirements at all times

Does this sound like you?

You’ll be a great fit for this role if you have:

• A genuine commitment to delivering excellent customer service
• Confidence communicating with customers and colleagues, both on the phone and in person
• Good organisational skills and the ability to follow processes and standards
• A positive, can-do attitude and willingness to take ownership of your development
• Confidence using a computer and telephone systems
• An approach that reflects our values of trust, care, innovation, and pride

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
• Pension: Up to 6% contributory pension scheme
• Training and development: Practical training, coaching, and development to support long-term career progression
• Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
• Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
• Culture: A supportive, inclusive team where your work has purpose and creates a positive impact

To apply
Please visit the careers page on the Serco website. The job reference number is: 309575