Shore Based Jobs

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney  KW16 3BH
Salary: £28,274.40 per annum pro rata plus benefits
Schedule: Full Time, Permanent role, 35 hours per week, across Monday – Sunday

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy  terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 309716

Location: NorthLink Ferries, Holmsgarth Ferry Terminal, Lerwick, Shetland ZE1 0PR
Salary: £14.80 per hour plus excellent benefits
Schedule: Fixed term contract until October, Part-time 24 hours per week – Variable shift patterns available offering flexible hours (includes weekends)

Ready to impact a better future?

As a Cleaning Operative in our NorthLink Ferries Housekeeping team, you’ll help create a clean, safe and welcoming environment for passengers and colleagues across vessels, terminal buildings and port facilities. Your work has purpose, supporting a service that connects communities and keeps people moving.

Every day, the quality of your work will have a positive impact on the experience of passengers travelling with NorthLink Ferries. By maintaining high standards of cleanliness, safety and care, you’ll help create an environment people can trust while contributing to a service that touches lives and supports island communities.

What you’ll do as a Cleaning Operative

• Clean and sanitise guest cabins, including changing linens, making beds and replenishing amenities.
• Maintain high standards of cleanliness across vessels, terminal buildings, office areas and public spaces.
• Vacuum, mop, sweep and polish surfaces to ensure facilities are safe, clean and presentable.
• Monitor cleaning supplies and amenities, reporting low stock levels when required.
• Follow all health, safety and hygiene procedures, including the safe use of cleaning products.
• Provide a friendly and professional service to passengers while working effectively as part of a team.

Does this sound like you?

• Previous cleaning or housekeeping experience, ideally within hospitality, transport or a similar environment.
• Strong attention to detail and pride in delivering high standards of work.
• Ability to work independently and collaboratively within a team.
• Good communication and customer service skills.
• Able to work in a fast-paced environment and follow procedures consistently.

To apply
Please visit the careers page on the Serco website. The job reference number is: 311850