Shore Based Jobs

Location: Aberdeen Ferry Terminal, Jamieson’s Quay, Aberdeen, AB11 5NP, United Kingdom.
Working Hours: Full Time, variable shift patterns available offering flexible hours (includes weekends)
Salary:  £14.10 per hour + Excellent Corporate Benefits Package

We have some exciting opportunities to join our team in based in Lerwick. You’ll be part of our House Keeping team who work hard to provide a high-quality service within one of Transport’s flagship contracts NorthLink Ferries. As the Cleaning Operative, you will ensure a high level of cleanliness of the vessels, terminal buildings, and other port facilities at all times.

Key Responsibilities

Cabin Cleaning:

• Thoroughly clean and sanitise guest cabins, including making beds, changing linens and towels, vacuuming, dusting, and replenishing amenities.
• Ensure all fixtures and fittings are clean and in good working order.
• Report any maintenance issues or damages to the Cleaning Supervisor.

Public Area Cleaning:

• Clean and maintain public areas such as corridors, lounges, toilets and stairways.
• Cleaning and maintain cleanliness of the terminal buildings and office areas.
• Vacuum, mop, sweep, and polish surfaces as required.
• Empty waste bins and ensure proper waste disposal.

Laundry Duties (if required):

• Assist with laundry duties, including sorting bedding and towels.

Inventory Management:

• Monitor and replenish cleaning supplies and guest amenities.
• Report low stock levels to the Cleaning Supervisor.

Adherence to Standards:

• Follow all company policies and procedures regarding cleanliness, hygiene and safety.
• Adhere to sanitation guidelines and use cleaning chemicals safely and effectively.
• Follow safety procedures in case of spills.

Passenger Interaction:

• Provide friendly and courteous service to passengers.
• Maintain a professional appearance at all times.

Teamwork:

• Work effectively as part of a team to ensure efficient and timely completion of tasks.
• Assist other housekeeping staff as needed.
• Attend team meetings.

Training:

• Ensure all Serco Essentials and E -learning is completed and up to date.

Experience

• Previous housekeeping or cleaning experience, preferably in a hotel or similar environment.
• Ability to work in a fast-paced and demanding environment.
• Excellent attention to detail and a strong work ethic.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Ability to follow instructions and adhere to company standards.

To apply
Please visit the careers page on the Serco website. The job reference number is: 304951

Location: Lerwick Ferry Terminal, Holmsgarth Road, Lerwick, Shetland, ZE1 0PR, United Kingdom
Working Hours: Full Time, variable shift patterns available offering flexible hours (includes weekends)
Salary:  £14.10 per hour + Excellent Corporate Benefits Package

We have some exciting opportunities to join our team in based in Lerwick. You’ll be part of our House Keeping team who work hard to provide a high-quality service within one of Transport’s flagship contracts NorthLink Ferries. As the Cleaning Operative, you will ensure a high level of cleanliness of the vessels, terminal buildings, and other port facilities at all times.

Key Responsibilities

Cabin Cleaning:

• Thoroughly clean and sanitise guest cabins, including making beds, changing linens and towels, vacuuming, dusting, and replenishing amenities.
• Ensure all fixtures and fittings are clean and in good working order.
• Report any maintenance issues or damages to the Cleaning Supervisor.

Public Area Cleaning:

• Clean and maintain public areas such as corridors, lounges, toilets and stairways.
• Cleaning and maintain cleanliness of the terminal buildings and office areas.
• Vacuum, mop, sweep, and polish surfaces as required.
• Empty waste bins and ensure proper waste disposal.

Laundry Duties (if required):

• Assist with laundry duties, including sorting bedding and towels.

Inventory Management:

• Monitor and replenish cleaning supplies and guest amenities.
• Report low stock levels to the Cleaning Supervisor.

Adherence to Standards:

•    Follow all company policies and procedures regarding cleanliness, hygiene and safety.
•    Adhere to sanitation guidelines and use cleaning chemicals safely and effectively.
•    Follow safety procedures in case of spills.

Passenger Interaction:

• Provide friendly and courteous service to passengers.
• Maintain a professional appearance at all times.

Teamwork:

• Work effectively as part of a team to ensure efficient and timely completion of tasks.
• Assist other housekeeping staff as needed.
• Attend team meetings

Training:

• Ensure all Serco Essentials and E -learning is completed and up to date.

Experience

• Previous housekeeping or cleaning experience, preferably in a hotel or similar environment.
• Ability to work in a fast-paced and demanding environment.
• Excellent attention to detail and a strong work ethic.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Ability to follow instructions and adhere to company standards.

To apply
Please visit the careers page on the Serco website. The job reference number is: 304952

Location: NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP
Working Hours: Full Time, 35 hours per week
Salary:  Competitive + Excellent Corporate Benefits Package
Expected Duration: £26,928 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?
Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Aberdeen. Working in our busy Aberdeen Terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 304779

Location: Stromness Ferry Terminal, Ferry Road, Stromness, Orkney, KW16 3BH
Working Hours: Full Time, 35 hours per week (Rostered shift pattern)
Salary:  Competitive + Excellent Corporate Benefits Package
Expected Duration: Permanent

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

We have an exciting opportunity to join our team in based in Stromness. You’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

To apply
Please visit the careers page on the Serco website. The job reference number is: 304483

Location: NorthLink Ferries offices in Stromness and Kirkwall
Working Hours: Full Time, 35 hours per week, working shift pattern
Salary:  Competitive + Excellent Corporate Benefits Package
Apprenticeship Qualification: SCQF Level 5-6
Expected Duration: 24 month FTC with 3 months probationary period

We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, Stromness and Hatston ports and the Kirkwall office where you’ll be part of our Customer Service team who work hard to provide an excellent first point of contact and a high-quality service to customers via telephone, face to face, email and LiveChat. There will be administration duties within one of Transport’s flagship contracts. You will make reservations and understand what passengers want from their NorthLink Ferries experience, assist in the effective running of the department and work as part of the team.

We have a strong commitment to apprentices and training. As a Modern Apprentice with us you will be provided with unparalleled support throughout the duration of your programme to achieve a nationally recognised qualification. You will develop the skills you need for the job by working alongside your colleagues, getting hands on experience, and gaining industry relevant skills. You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

What you’ll be doing:

• Making customer reservations by telephone or face to face
• Answering inbound calls and deal with all aspects of customer enquiries and bookings
• Respond efficiently to emails and LiveChat
• Administrative duties
• Collating, entering and maintaining customer and supplier data
• Handling payments
• Assisting to check in and board passengers
• Embrace and adhere to the business’s Health, Safety and Environment Serco Policy
• Promote our values and vision at all time
• Any other duties in keeping with this post as per the company requirements

What you need to do the role: 
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

Why come and work for us:

• Varied and interesting work – no day is the same at NorthLink Ferries!
• Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• The opportunity to contribute to charity events – we help and support our communities

To apply
Please visit the careers page on the Serco website. The job reference number is: 301720