Shore Based Jobs

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Contract Type: Full Time Seasonal role April – October
Schedule: 35 hours per week, across Monday – Sunday
Salary: £26,928 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy  terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307805

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW16 3BH
Contract Type: Full Time Seasonal role April – October
Schedule: 35 hours per week, across Monday – Sunday
Salary: £26,928 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Stromness. Working in our busy call centre , you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be dealing with all aspects telephone enquiries and bookings, responding to emails and web based enquiries, handling payments and assisting in the effective running of the department as part of a team.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307471

Location: NorthLink Ferries, Hatston Ferry Terminal, Hatston Quay, Kirkwall, Orkney, KW15 1RQ
Contract Type: Part Time Seasonal role April – October
Schedule: 15 hours per week, across Monday – Sunday  (evening & weekends)
Salary: £11,540.95 per annum, pro rata,  plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for part time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Orkney. Working in our busy Hatston Terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays (pro rata)
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307472

Location: NorthLink Ferries, Hatston Ferry Terminal, Hatston Quay, Kirkwall, Orkney, KW15 1RQ
Contract Type: Permanent, Part Time
Schedule: 15 hours per week, across Monday – Sunday between 1900 – 2400
Salary: £11,540.95 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for part time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Orkney. Working in our busy Hatston Terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays (pro rata)
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 306325

Location: NorthLink Ferries, Scrabster Ferry Terminal, Thurso, Caithness. KW14 7UJ
Contract Type: Full Time Seasonal role April – October
Schedule: 35 hours per week, across Monday – Sunday  (evening and weekends)
Salary: £26,928 per annum plus benefits 

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our fantastic team based in Scrabster. Working in our busy terminal, you’ll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays. Pro rata
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307403

Location: NorthLink Ferries, Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Contract Type: Seasonal – 6 months
Schedule: Part Time, 21 hours per week (evening & weekends)
Salary: £16,157.33 per annum plus benefits

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have some exciting opportunities to join our team in based in Kirkwall. Working in our busy office you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Full time
• Competitive hourly rates of pay
• Up to 25 days (pro-rata) annual leave
• Pension Scheme, Life assurance, wellbeing support, staff discounts.
• Varied and interesting work – no day is the same at NorthLink Ferries
• Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• The opportunity to contribute to charity events – we help and support our communities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 307506

Location: NorthLink Ferries, Aberdeen Ferry Terminal, Jamieson’s Quay, Aberdeen, AB11 5NP
Salary:  up to £30,787.89 depending on experience 
Schedule: Full time, 42 hours per week – shift pattern of 7 days on and 7 days off once training is completed

Ready to impact a better future?

As a Security Officer in our NorthLink Ferries team, you’ll help keep our Port Facility safe, secure, and welcoming for every customer who travels with us. Your work will have a direct positive impact on ensuring safe operations and delivering a trusted experience for passengers and colleagues.
This is a role where your attention to detail and commitment to great service support a safer future for our port community. You’ll play a key part in maintaining a secure environment, protecting our facilities, and helping us uphold the highest standards of maritime security.

What you’ll do as a Security Officer

You’ll be entrusted to:

• Monitor and maintain access control to the NorthLink Ferries Port Facility.
• Record and maintain accurate logs of activities, incidents, and searches.
• Identify and report developing security incidents within the Port Facility.
• Support baggage handling and provide excellent customer service to travellers.
• Review and contribute to improvements in our security provision.
• Carry out any other duties required by the business.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Excellent customer service skills.
• Knowledge of ISPS (International Ship and Port Facility Security) requirements or a willingness to learn.
• Strong communication and interpersonal skills.
• An SIA (Security Industry Authority) licence – preferred but not essential.
• STCW (Standards of Training, Certification and Watchkeeping for Seafarers) training – preferred but not essential.

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Holidays: 24 days’ annual leave plus bank holidays
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

To apply
Please visit the careers page on the Serco website. The job reference number is: 306996