NorthLink Ferries Hatston terminal

Kirkwall (Hatston)

Hatston Quay, Kirkwall, Orkney, KW15 1RQ, United Kingdom

Kirkwall (Hatston) Ferry Terminal is located on the outskirts of Kirkwall. Kirkwall itself is the historic capital of Orkney and is located centrally on the main island. Kirkwall is 16 miles from Stromness, 7 miles from Finstown and 15 miles from St. Margaret’s Hope. Hatston ferry terminal is located 2-3 miles from the centre of Kirkwall.

  • Kirkwall by Air
    Kirkwall Airport is located three miles from the town. There is a regular bus service operated by Stagecoach. Air services to the outer islands are operated by Loganair.
  • Kirkwall by Bus
    Kirkwall Bus Station is located near the centre of Kirkwall, and is marked on the map below. Stagecoach operate services throughout Orkney.
    NorthLink operate a bus service to connect with ferries to/from Hatston.
    Visit our Hatston connecting bus page for more information
  • Kirkwall by Sea
    Orkney Ferries operate regular ferry services from Kirkwall to Shapinsay, Stronsay, Sanday, Eday, Westray, Papa Westray and North Ronaldsay.

Kirkwall (Hatston) Terminal Facilities

  • Ticket Sales and Enquiries
  • Hot and Cold Drinks Vending Machines
  • Lift
  • Disabled Access
  • Disabled Toilet

Please note there is no left luggage facility. Bags are left at owner’s risk.

hatston-interior

Parking at Kirkwall (Hatston) Ferry Terminal

There is a long stay car park provided by Orkney Islands Council located 200 metres from the terminal building.

Checking in at Kirkwall (Hatston)

Foot passengers should note that the Kirkwall (Hatston) Ferry Terminal is situated some two miles out of town.

As the call at Hatston will always be part of a ‘through’ sailing between Aberdeen and Lerwick, the ship will arrive in port approximately 45 minutes before the scheduled departure.

Boarding will only commence after all passengers and vehicles have disembarked from the incoming vessel.

All passengers disembarking at Kirkwall are asked to retain their boarding card during the voyage for use as a landing pass on arrival at Kirkwall.

Check-in at Hatston opens two hours and forty five minutes prior to departure. Car drivers are recommended to check in at least one hour prior to departure.

Final check-in is 30 minutes prior to departure.

Kirkwall (Hatston) Ferry Terminal Opening Hours
Monday21:00 - 23:45
Monday *CLOSED
Tuesday21:00 - 23:45
Tuesday *CLOSED
Wednesday21:00 - 23:45
Thursday21:00 - 23:45
Friday21:00 - 23:45
Saturday21:00 - 23:45
Sunday 21:00 - 23:45
* Closed from 1st Jan - 31st Mar, and 1st Nov - 31st Dec.

Office opening times may vary during the Festive Season.

Information about the terminal for disabled customers

Location of Hatston Ferry Terminal Vehicle Check-In

  • The venue is situated about 1.8 miles from the centre of Kirkwall.
  • The venue is not on a road with a steep gradient.

Outside Access

  • There is level access to the service.
  • The main doors open manually.
  • The main doors open inwards
  • The main door opening is 91cm wide.
  • There is not second set of doors.

Inside Access

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright

Adapted Toilets – Waiting Area

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 1.75m from the accessible entrance.
  • The adapted toilet is located at vehicle check-in..
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 181cm x 220cm.
  • There is not functional emergency alarm available.
  • Disposal facilities are not available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors is  placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm.
  • There is a hand dryer.
  • The hand dryer is 87cm high
  • There is  a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 87 m high.
  • There is a sink.
  • The sink is 71m high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are not baby changing facilities in the adapted toilet.

Adapted Toilets – Public Area

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 1.75m from the accessible entrance.
  • The adapted toilet is located at vehicle check-in..
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 181cm x 220cm.
  • There is not functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm.
  • There is a hand dryer.
  • The hand dryer is 87cm high
  • There is a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 87 m high.
  • There is a sink.
  • The sink is 71m high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are baby changing facilities in the adapted toilet.

Standard Toilets – Availability and Location of Standard Toilets

  • Standard toilets are available.

Access to Standard Female Toilets

  • The female toilets are located in car check-in building.
  • The female toilets are 2m from the accessible entrance.
  • Lighting levels are bright.

Access to Standard Male Toilets

  • The male toilets are located adjacent to reception.
  • The male toilets are 2m from the accessible entrance.
  • Lighting levels are bright.

Baby Change Facilities

  • Baby change facilities are located within the standard toilet

Location of Hatston Ferry Terminal

  • The venue is situated about 1.8 miles from the centre of Kirkwall.
  • The venue is not on a road with a steep gradient.

Parking

  • This venue does have its own car park although it is situated at the top of the pier.
  • The convenient drop off point is located outside the main entrance.

Outside Access

  • There is not level access to the service.
  • The main doors open automatically.
  • The main doors fold open
  • The main door opening is 100cm wide.
  • There is second set of doors.
  • The second doors open automatically.
  • The second doors slide open
  • The second door opening is 147cm wide.

(If not level access) Access Levels

  • There is a slope to access this area.
  • The slope is located in front of the entrance.
  • The slope is gradual
  • The slope is permanent.
  • The width of the slope is 131cm
  • There is 1 entrance into the terminal building

Reception

  • The reception desk is 2.5m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high / low. – both we have a lower part which is suitable for wheelchairs
  • Lighting levels are bright
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.

Inside Access

  • There is level access.
  • This venue does not play background music.
  • The lighting levels are bright

(If more than one floor) Other Floors

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 18 steps between floors.
  • The lighting level is bright
  • The steps are clearly marked.
  • The steps are medium  height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the waiting area and walkway which then leads to the ferry.

(if more than one floor and has a lift) Lift

  • There is a lift for public use.
  • The lift is a standard lift and is located adjacent to reception.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lift is 9m from the accessible entrance.
  • Staff does not need to be notified for use of the lift.
  • The dimensions of the lift are 109cm x 143cm.
  • There is a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is bright
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the waiting area and walkway which then leads to the ferry.

Adapted Toilets

  • There are adapted toilets within this venue designated for public use.
  • The toilet is not for the sole use of disabled people.
  • The adapted toilet is 12m from the accessible entrance.
  • The adapted toilet is located on the ground floor.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 163cm x 214cm.
  • There is  a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are  available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is one mirror in the adapted toilet.
  • Mirrors is  placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 42cm.
  • There is not a hand dryer.
  • There is  a towel dispenser.
  • There ist a toilet roll holder.
  • The toilet roll holder is 83 m high.
  • There is a sink.
  • The sink is 78cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright
  • There are baby changing facilities in the adapted toilet.

Standard Toilets – Availability and Location of Standard Toilets

  • Standard toilets are available.

Access to Standard Female Toilets

  • The female toilets are located adjacent to reception.
  • The female toilets are 12m from the accessible entrance.
  • Lighting levels are bright.

Access to Standard Male Toilets

  • The male toilets are located adjacent to reception.
  • The male toilets are 11m from the accessible entrance.
  • Lighting levels are bright.

Baby Change Facilities

  • Baby change facilities are not located within the standard toilet.

Additional Information

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge (from the ship only)
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 0845 6000 449 for further information.
  • Please ask at reception on arrival.

Location of Hatston Ferry Terminal (Arrival Hall) – Outside Access

  • There is not level access to the service.
  • The main doors opens manually
  • The main door open outwards and are fixed open when arrivals hall is open.
  • The main door opening is 104cm wide.
  • There is second set of doors.
  • The second doors open automatically.
  • The second doors fold open
  • The second door opening is 160cm wide.

(If more than one floor) Other Floors

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 20 steps between floors.
  • The lighting level is bright
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead down from the walkway to the arrivals hall.
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