Job Opportunities

Serco NorthLink Ferries and Serco Ferries (Guernsey) Crewing Ltd
is an Equal Opportunities Employer

The following jobs are available at NorthLink Ferries. Please click on the links below for more information.

---

Customer Service Assistant (7 month fixed term contract), Kiln Corner

Location: Kiln Corner, Ayre Road, Kirkwall, Orkney, KW15 1QX
Customer Service role, 7 Month Fixed Term Contract
21 hours per week (worked between Mon-Fri between 9am and 5pm)

We have an exciting opportunity to join our team in based in Kirkwall. You’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

• Competitive salaries with annual reviews 
• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
• Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

To apply
Please visit the careers page on the Serco website. The job reference number is: 299792

---

Customer Service Apprentice, Stromness and Kirkwall

Location: NorthLink Ferries offices in Stromness and Kirkwall
Working Hours: Full Time, 35 hours per week, working shift pattern
Salary:  Competitive + Excellent Corporate Benefits Package
Apprenticeship Qualification: SCQF Level 5-6
Expected Duration: 24 month FTC with 3 months probationary period

We have a great opportunity for a Customer Service Apprentice to join our team at NorthLink Ferries. Working in our busy Contact Centre, Stromness and Hatston ports and the Kirkwall office where you’ll be part of our Customer Service team who work hard to provide an excellent first point of contact and a high-quality service to customers via telephone, face to face, email and LiveChat. There will be administration duties within one of Transport’s flagship contracts. You will make reservations and understand what passengers want from their NorthLink Ferries experience, assist in the effective running of the department and work as part of the team.

We have a strong commitment to apprentices and training. As a Modern Apprentice with us you will be provided with unparalleled support throughout the duration of your programme to achieve a nationally recognised qualification. You will develop the skills you need for the job by working alongside your colleagues, getting hands on experience, and gaining industry relevant skills. You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

What you’ll be doing:

• Making customer reservations by telephone or face to face
• Answering inbound calls and deal with all aspects of customer enquiries and bookings 
• Respond efficiently to emails and LiveChat
• Administrative duties
• Collating, entering and maintaining customer and supplier data
• Handling payments
• Assisting to check in and board passengers
• Embrace and adhere to the business’s Health, Safety and Environment Serco Policy 
• Promote our values and vision at all time
• Any other duties in keeping with this post as per the company requirements

What you need to do the role: 
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

Why come and work for us:

• Varied and interesting work – no day is the same at NorthLink Ferries!
• Having the chance to work with and around friendly people – we have a great culture with high employee satisfaction
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• The opportunity to contribute to charity events – we help and support our communities

To apply
Please visit the careers page on the Serco website. The job reference number is: 299386

---

Customer Service Assistant (6 month fixed term contract), Stromness

Location: Stromness Ferry Terminal, Ferry Road, Stromness, Orkney, KW16 3BH
Customer Service role, 35 hours per week, 6 Month Fixed Term Contract

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for full time flexible hours for your next role?

We have an exciting opportunity to join our team in based in Stromness. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers and security duties, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

To apply
Please visit the careers page on the Serco website. The job reference number is: 299097

---

Ship’s Electrician Vacancy

Description
A challenging and rewarding opportunity exists for a highly motivated Ships Electrician within the NorthLink Ferries fleet.

Context/Job Purpose
The Ships Electrician is responsible for working under the direction of the Chief Engineer to ensure all electrical and technical areas of the vessel are kept clean and in good operating condition at all times. The Ships Electrician also ensures that preventative maintenance is carried out in a timely manner to reduce repair and maintenance costs.

Essential

• Marine electrical background
• Valid ENG1 medical
• 4 STCW Basic Safety Training Courses / Manila Amendments
• STCW Proficiency in Survival Craft and Rescue Boat
• Security Awareness or Designated Security Duties

Desirable

• STCW Advanced Fire Fighting
• ETO CoC highly desirable
• MarinArk Basic Descent/Operator
• Crowd Management

Knowledge and Duties

• Maintain an adequate stock of spare parts on board the ship and communicate to the Chief Engineer when stock items are depleted or other items are required.
• Attend the machinery control room during all standby situations, unless instructed otherwise by the Chief Engineer.
• Running and recording schedule planned maintenance checks through AMOS on the Vessels electrical plant.
• Any other duties as required by the Chief Engineer

Place of Work
The Ships Electrician may be required to work on any vessel owned, managed or chartered by the ship owner out of the Northern Isles locations that the operator has vessels operating. The normal work pattern is two weeks on/off with annual leave.
It is preferred that the successful candidate will live within the local vicinity of our operating Ports (Aberdeen, Orkney & Shetland).

Closing Date for Applications: Thursday 13th March 2025

To apply for this role, please register and apply via our recruitment portal
https://northlinkferries.ankaarecruiter.com/JobSeeker

How to apply for job vacancies using ‘my ankaa’