Passengers over the age of 16 can register for a NorthLink ID as they book on the NorthLink website to view and amend bookings. Residents of Orkney and Shetland can also register for an Islander discount ID. Please note, it may take up to 10 days to receive your Islander ID, so please plan ahead.

If you forget your NorthLink ID or Password, please visit the My Account page, and click on the Forgotten ID or Password link. Fill in the Forgotten ID form and an e-mail with your ID and a link to reset your password, will be sent to you. If you do not receive your ID, please check your Junk Mail first, and then contact NorthLink Ferries.

When logging in using a NorthLink ID, please don’t forget to include the hyphen in ’00-‘. When selecting a new password, ideally choose an 8 to 12 letter password, with a mix of uppercase and lower-case letters and numbers (but no symbols such as $ or !).

After logging in to the NorthLink website using a NorthLink ID and Password, you can update the details that NorthLink Ferries store about you, including your address, email and telephone number, by clicking on the ‘Your information’ link.