Help and Support

It is possible turn up at the NorthLink Ferries port and sail, however we would strongly advise that you book in advance to avoid disappointment, especially if you wish to take a vehicle or require cabin accommodation on board.

Yes. All amendments to bookings are made free of charge. Changes to the final booking price, as a result of moving from one season to another, upgrading or buying extra services, must be covered by customers.

Yes. Should you wish to cancel your booking, you will receive a full refund (up to the point of the date of travel; except if you fail to check-in or notify us of your intention not to travel). Refunds can be given online or by phone.

NorthLink Ferries are always happy to make arrangements for anyone who requires help at the ports or onboard ships. If you require any assistance please let us know by emailing [email protected] or phoning 0800 111 4422 (free from UK landlines and mobiles).

Please try to keep NorthLink informed by phoning 0800 111 4422 (free from UK landlines and mobiles) if you think you may miss check in for your sailing (which closes 30 minutes before departure). NorthLink will endeavour to book you onto the next sailing, subject to availability. You may be charged for any difference in fare. Please note that unused tickets are not refunded.

Yes. A booked cabin will be for your exclusive use only, even if you are the sole occupant of a twin, three or four bed cabin. NorthLink Ferries do not currently offer hostel-style beds in cabins which are shared with strangers.

NorthLink ships have been built to exceed the latest safety standards. The bow doors are of clam shell design and are kept closed by the pressure of the water outside. There is a second set of doors inside which by themselves can withstand the sea. Each ship is equipped with lifeboats and marine escape systems fitted in excess of MCA regulations.

There is a range of food options available on the Feast restaurant menu, which also displays allergen information. If you have special dietary requirements, please inform a member of the on board team who will offer alternatives.

Animals can travel in a pet-friendly cabin, in a kennel, or can remain in your vehicle. Unfortunately, animals are not allowed in the ship’s public areas, with the exception of guide dogs. On the crossing from Scrabster to Stromness, pet owners may book a free space in the dog lounge or take their dogs to the outside deck. Find out more about travelling with pets.

Passengers with a disability, those over the age of 60, and students in full time education are entitled to a 10% discount on passenger and vehicle fares. Please note, when claiming the student discount, passengers will need to show their student card at check in. These concessionary fares are available to all nationalities.

NorthLink Ferries always contact and advise passengers of any delay or cancellation in advance. In the event of delays, if you have a booked sailing, NorthLink will keep you informed and will assist you, but cannot accept liability for any costs or inconvenience caused if the delay is weather related. Always visit the Service Update webpage on the NorthLink Ferries website for the most up-to-date sailing information.

NorthLink Ferries usually publish timetables and fares and open up the booking system for the next year in November. Please visit the 2026 booking webpage for an email notification at the point when 2026 bookings can be made.