Travelling with pets

Passenger accompanied animals

Please be aware of the following information when travelling with animals onboard our vessels. With the exception of support dogs, animals are not allowed in the internal public areas including cabins.

Kennel facilities are available onboard our ships and should be booked in advance. Passengers with more than one pet can have their animals share kennels if they wish.

There are two kennel sizes detailed below:

  • Four large animal units at 800mm (width) x 1400mm (depth) x 1000mm (height)
  • Nine small animal units at 500mm (width) x 700mm (depth) x 600mm (height).

kennels-northlink

The units have solid walls, ceilings and floors, with wire mesh front gates, and are raised from the floor for ease of cleaning. The kennel room is heated and ventilated and there is a water supply for filling the animal’s water bowl. Passengers should provide bowls to keep in the kennel to enable the animal to have water/food during the voyage. Each unit contains a rubber mat on the floor, and we recommend that passengers provide a blanket or basket for their animal to sleep on.

We advise that pets must be kept on a lead at all times when on company property and that all associated waste should be cleaned up from any area the animal has been. As such we request that appropriate cleaning utensils are taken for the journey.

Embarkation/Disembarkation – Foot Passenger

Foot passengers wishing to use the kennel facilities should report to the reception desk on Deck 5 immediately on boarding, where they will be escorted to the kennels, this will be done either through the aft portside security door or via the lift to the car deck. Under no normal circumstances are passengers allowed to embark / disembark on foot through the bow or stern doors, this is for vehicular access only.

This process will be repeated for disembarkation. Passengers should contact reception on arrival in port. Passengers should note that they are responsible for the delivery and retrieval of their animals to and from the kennel facilities.

Embarkation/Disembarkation – Vehicle Passenger

We advise that pets must be kept on a lead at all times when on company property and that all associated waste should be cleaned up from any area the animal has been. As such we request that appropriate cleaning utensils are taken for the journey.

Pets may be left in (ventilated) vehicles but NorthLink request that vehicle drivers consider the length of the sailing and be aware that there will be no unaccompanied access to the car deck during the voyage. When onboard the ship passengers should be aware that animals cannot be exercised on the car deck or taken back ashore to be exercised.

Vehicle drivers using the kennel facilities should be aware that once they have driven onto the car deck their animals should be immediately taken either to the kennel facility or to the designated areas for animals on the outside decks. Passengers should make themselves known to a member of crew and they will be given directions thereafter. Passengers should note that they are responsible for the delivery and retrieval of their animals to and from the kennel facilities.

Access to Kennel Facility / Outer Decks during Sailing

There is no access to the kennel facilities or car deck during sailings on M.V. Hamnavoe (90 minute journey).

On M.V. Hjaltland and M.V. Hrossey (5.5-14.5 hour journey), access to the kennel facility during the voyage is restricted, although passengers may visit pets in the kennels during the voyage, subject to operational requirements and prevailing weather conditions. Crew members have other duties whilst onboard however they will endeavour to assist passengers as soon as they can. In particular passengers should be aware that there is no access to the kennel facilities during the first and last hour of the sailing.

Should a passenger wish to see their animal during the journey or exercise them they should contact the main reception desk on Deck 5 where a member of staff will escort them to and from the kennels. There is access from the kennels to the open decks (via several stairs from Deck 3 to Decks 6 or 7) should passengers wish to exercise their pet during the journey.

Those passengers wishing to exercise their animals during the journey do so at their own risk and will be escorted to the outer decks by a member of staff. An approximate duration should be given to the member of staff so that the passenger and animal can be escorted back to the kennel facility. Owners are responsible for cleaning up after their pets.

If passengers choose to collect their animal from the kennel area prior to the one hour cut off time they should be aware that they will be required to take them to the designated outside deck area until the ship docks.

Unaccompanied Animals

Customers should be aware of the following information for unaccompanied animals travelling onboard our ships.

The customer leaving the animal in the kennel facilities will be escorted from the gangway to and from the kennels via deck 5 this will be done either through the aft portside security door or via the lift to the car deck. This process will be repeated for disembarkation. Under no normal circumstances should passengers be allowed to embark/disembark on foot through the bow or stern doors.

Passengers should provide bowls to keep in the kennel to enable the animal to have water/food during the journey. Whilst each unit contains a rubber mat on the floor, we advise that passengers provide a blanket or basket for their animal to sleep on.

Animals will be periodically checked during routine sweeps of the ship but customers should be aware that we do not exercise animals, clean kennels or visit animals whilst en route; the kennels are cleaned when vacated. Once the animal has been placed in the kennel it will remain there for the duration of the journey.