Job Opportunities

Serco NorthLink Ferries and Serco Ferries (Guernsey) Crewing Ltd
is an Equal Opportunities Employer

The following jobs are available at NorthLink Ferries. Please click on the links below for more information.


Customer Service Assistant, Stromness

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney, GB, KW16 3BH
Pay Rate: £23,871 + Benefits 
Permanent / Full Time 35 hours

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for Full Time flexible hours for your next role?

We have an exciting opportunity to join our team in based in Stromness. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

  • Competitive salaries with annual reviews
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

To apply
Please visit the careers page on the Serco website. The job reference number is: 293962


Customer Service Assistant, Stromness

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney, GB, KW16 3BH
Pay Rate: £23,871 + Benefits 
FTC – 6 months / Full Time 35 hours

Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?

Are you looking for Full Time flexible hours for your next role?

We have an exciting opportunity to join our team in based in Stromness. Working in our busy Terminal you’ll be part of our Customer Service team who work hard to provide a high-quality service to customers within one of Transport’s flagship contracts NorthLink Ferries. In this role of Customer Service Assistant you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.

This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.

Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business’s Health, Safety and Environment Serco Policy.

The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco’s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

  • Competitive salaries with annual reviews
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Travel discounts, Online and Instore Shopping/Grocery discounts, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

To apply
Please visit the careers page on the Serco website. The job reference number is: 293963


Cleaning Operative, Lerwick

Location: NorthLink Ferries, Holmsgarth Ferry Terminal, Lerwick, Shetland, ZE1 0PR
Pay Rate: £24,757.82 pro rata + Benefits 
Full time and Part time opportunities available offering flexible hours (includes weekends)

We have some exciting opportunities to join our team based in Lerwick. You’ll be part of our Cleaning team who work hard to provide a high-quality service within one of Transport’s flagship contracts NorthLink Ferries. In this role of Cleaning Assistant you will ensure a high level of cleanliness of the vessels, terminal buildings and other port facilities at all times.

Key Accountabilities

  • Ensuring defects found within the Vessel are reported to line management
  • Lost property must be dealt with according to Serco NorthLink lost property policies
  • Ensure that the PPE provided is worn on duty
  • Cleaning within a kitchen environment
  • Working on a vessel prior to departure
  • Cleaning within the terminal buildings as required and any other port facilities
  • Making up cabins and beds daily
  • Ensure all Serco Essentials and E -learning is completed and up to date.
  • Any other duties as required by the cleaning supervisor and Passenger Service Officer
  • Responsibilities will vary according to the requirements of the business

If you live in the local catchment area, have great customer service and communication skills, we would love to hear from you!

What we offer

  • Competitive salaries with annual reviews 
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To apply
Please visit the careers page on the Serco website. The job reference number is: 292808


Second Officer

Start Date: Immediate
Term: Permanent

Description
A challenging and rewarding opportunity exists for a highly motivated Second Officer within the NorthLink Ferries fleet.

Context/Job Purpose
The Second Officer is responsible to the Chief Officer and Master. During Bridge Watchkeeping and Loading Officer duties the Second Officer has functional authority over the Deck crew assigned to the watch.

Core Duties and Responsibilities

  1. In charge of a Navigational Watch.
  2. In charge of car deck operations during loading/discharging during designated periods.
  3. Maintenance and upkeep of charts, including electronic charts, and all nautical publications, including in electronic format, if required.
  4. Maintenance of all bridge equipment, as required by planned maintenance system.
  5. Emergency Duties as per Muster List.
  6. Partake in weekly Emergency Drills.
  7. Ensuring that all L.S.A. & F.F.A. are in good working order and up to date as per the planned maintenance system.
  8. Upkeep of records in approved planned maintenance system as per designated areas of responsibility.
  9. Any other duties required by the Chief Officer or Master.

Minimum Certification
Essential

  • Chief Mate Unlimited Certificate of Competency
  • GMDSS GoC
  • ENG 1
  • Proficiency in Personal Survival Techniques
  • Proficiency in Fire Prevention & Fire Fighting
  • Proficiency in Elementary First Aid
  • Proficiency in Personal Safety & Social Responsibilities
  • Proficiency in Security Awareness
  • Proficiency in Designated Security Duties
  • Proficiency in Survival Craft & Rescue Boats
  • Proficiency in Advanced Fire Fighting
  • Proficiency in Medical First Aid
  • Proficiency in Fast Rescue Boats
  • HELM Management Level
  • ECDIS Generic (May be included with NAEST)
  • NAEST (M)
  • Crowd Management
  • All Minimum Company Requirements as per MHR 201

Desirable

  • Master Unlimited Certificate of Competency
  • Yellow Belt Certification
  • Shipboard Security Officer
  • Shipboard Safety Officer
  • Crew/Bridge Resource Management
  • Sperry ECDIS Type Specific

Benefits

  • Shift patterns working two weeks on, two weeks off.
  • Competitive rates of pay.
  • Assistance with travel to work expenses.
  • 28 days (pro rata) annual leave.
  • Pension scheme, life assurance, wellbeing support, staff discounts.

Place of Work
The Second Officer may be required to work on any vessel owned, managed or chartered by the ship owner out of the Northern Isles locations that the operator has vessels operating. The normal work pattern is two weeks on/off with annual leave.

It is preferred that Candidates live within the local vicinity of our Ports (Aberdeen, Orkney & Shetland).

Closing Date for Applications: Thursday 30th May 2024

To apply for this role, please register and apply via our recruitment portal
https://northlinkferries.ankaarecruiter.com/JobSeeker/

How to apply for job vacancies using ‘my ankaa’


Passenger Services Assistant and Chefs

Contract: Seasonal/ Ad-Hoc (March – October)
Rate of pay: £31,340 (PSA, Pro rata), £37,707 (Chef, Pro rata)
Shift Pattern: 2 week on / 2 week off
Closing date: 29th January 2024

About you
Ideally living within the local catchment area of our operating ports of Stromness and Scrabster as well as Aberdeen, Kirkwall and Lerwick, you will be friendly, enthusiastic, flexible and a quick learner. You’ll take great pride in what you do and be committed to delivering the very highest level of customer service. Experience in retail, hospitality or other customer services environments would be advantageous, as would cash-handling skills and working to a roster system.

Benefits of a career with NorthLink Ferries

  • A competitive salary
  • Excellent training, development, and career progression
  • 28 days annual leave (pro-rata)
  • Access to a Staff discount portal
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, free flu vaccines and more.

About the role
Opportunities to work in a dynamic, busy environment onboard our ferries. Onboard passenger services staff are responsible for providing the highest levels of customer services to our passengers – whether it be our retail, food or beverage outlets.

Qualifications, Skills and Experience
In order to apply you must be able to meet the following requirements:

  • Successful completion of a Seafarers ENG1 Medical
  • Be able to commit and successfully complete a two-week training programme.
  • Able to live onboard when rostered on duty.

Training
With the benefit of a comprehensive two-week training programme including STCW training being provided to equip you with the full range of skills you’ll deliver the highest standards around. Our training is focused on providing a service which reflects safety, efficiency and customer satisfaction.

PLEASE NOTE
There will be staggered intakes for the roles with the initial intake in mid-March and a further intake in May. Successful applicants will need to be available at these times to complete mandatory training.
Shortlisted applicants for the role of Chef will be required to complete a skill set assessment as part of the selection process.

To apply for this role, please register and apply via our recruitment portal
https://northlinkferries.ankaarecruiter.com/JobSeeker/

How to apply for job vacancies using ‘my ankaa’


Ad Hoc AB/EDH

Summary
Applications are invited for the position of ad hoc Able Seafarer (AB)/EDH within the Serco NorthLink Ferries fleet.

Context/Job Purpose
As an AB/EDH the candidate will work under the instruction of the BOSUN directed by the Chief Officer (Head of the Deck Department) in order to maintain the ship. There will also be duties assigned to the candidate relating to mooring and cargo operations as directed by the Master or Officer of the Watch.

Place of Work
The AB/EDH may be required to work on any vessel owned, managed or chartered by the ship owner out of the Northern Isles locations that the operator has vessels operating. Please note that this position is a temporary as and when required position.

It is preferred that Candidates live within the local vicinity of our Ports (Aberdeen, Orkney & Shetland).

To apply for this role, please register and apply via our recruitment portal
https://northlinkferries.ankaarecruiter.com/JobSeeker/

How to apply for job vacancies using ‘my ankaa’

Header image: MV Hamnavoe sailing out of Stromness in Orkney photo © Copyright Justin Merrigan