Contact Us

No confirmation email? Check your Junk Mail or log in with your phone number and booking number to view your sailing and resend the confirmation.

Should you need a reminder of your Islander ID please visit our log in page and click the ‘Forgotten ID or Password?’ link.

Please note that it is not possible to book online using National Concession Scheme Ferry Vouchers. Journeys using ferry vouchers can be booked in a NorthLink office, by phone or by emailing the Reservations Department.

Many answers can be found by viewing the list of our most frequently asked questions.

NorthLink Ferries can be contacted by the following methods:


For reservations and booking enquiries: 0800 111 4422 (free from UK landlines and mobiles)
For reservations and booking enquiries (International): +44 (0)1856 885500

Open from:

  Monday05:30 - 24:00
  Tuesday05:30 - 24:00
  Wednesday05:30 - 24:00
  Thursday05:30 - 24:00
  Friday05:30 - 24:00
  Saturday08:00 - 24:00
  Sunday08:00 - 24:00

Please ensure that you have your NorthLink (Islander, Family and Friends or Standard) ID to hand if calling to make a booking. If you need a reminder of your NorthLink ID and Password please visit our Forgotten ID page.

If you encounter any problems with your NorthLink ID and Password please visit our NorthLink ID issues page.

British Sign Language users can contact NorthLink Ferries using a Sign Language interpreter

For freight and livestock bookings and enquiries: 0800 111 4434 (free from UK landlines and mobiles)

Wondering what the superb NorthLink Ferries hold music is? It is ‘Planet Ork’ by The Chair. Visit to find out more!


For general and booking enquiries : [email protected]
For enquiries concerning this website: [email protected]

If you are having a problem with our online booking system or App we have compiled a list of our most frequently asked questions which may help you complete your booking!

If you would like to leave feedback about our online booking system please visit the online booking system feedback page.

For amendments, cancellations and refunds

All amendments to bookings are made free of charge. Changes to the final booking price, as a result of moving from one season to another, upgrading or buying extra services, must be covered by customers.

Should you wish to cancel your booking, you will receive a full refund (up to the point of the date of travel; except if you fail to check-in or notify us of your intention not to travel). Refunds can be given online or by phone.

Amendments and cancellations can be made online, by telephoning 0800 111 4422 (free from UK landlines and mobiles) or by emailing: [email protected]

Lost Property

If you have lost any property whilst travelling with NorthLink Ferries please visit our Lost Property page.

Customer service feedback

If you would like to leave feedback about our customer service, please visit the Customer Feedback Procedures webpage.

Header image: MV Hjaltland sails into Lerwick harbour in the Shetland islands photo © Copyright Nick McCaffrey