Contact Us

NorthLink Ferries can be contacted by the following methods:


For reservations and booking enquiries: 08001114422 (free from UK landlines and mobiles)
For reservations and booking enquiries (International): +44 (0)1856 885500

Open from:

April to October
  Monday to Friday05:30 - 24:00
  Saturday and Sunday08:00 - 24:00
November to March
  Monday and Tuesday05:30 - 20:00
  Wednesday to Friday05:30 - 24:00
  Saturday and Sunday08:00 - 24:00

Please ensure that you have your NorthLink (Islander, Family and Friends or Standard) ID to hand if calling to make a booking. If you need a reminder of your NorthLink ID and Password please visit our Forgotten ID page.

If you encounter any problems with your NorthLink ID and Password please visit our NorthLink ID issues page.

British Sign Language users can contact NorthLink Ferries using a Sign Language interpreter

For freight and livestock bookings and enquiries: 08001114434 (free from UK landlines and mobiles)


For general enquiries:
For booking enquiries please send an email to:
For enquiries concerning this website:

If you are having a problem with our online booking system or App we have compiled a list of our most frequently asked questions which may help you complete your booking!

If you would like to leave feedback about our online booking system please visit the online booking system feedback page.

For refunds

The NorthLink Ferries published cancellation and refunds policy can be found on the terms and conditions webpage. However, in practice we’ve always been flexible regarding this arrangement and give customer refunds without penalty up to the point of the date of travel; except where the customer has failed to check in or notify us of their intention not to travel.

To receive a refund, please phone using the telephone numbers above.

Lost Property

If you have lost any property whilst travelling with NorthLink Ferries please visit our Lost Property page.

Customer service feedback

Customer Services,
NorthLink Ferries,
Stromness Ferry Terminal,
Ferry Road,
KW16 3BH


Find out more about our Customer Feedback Procedures