NorthLink ID issues

If you have misplaced your NorthLink Ferries ID card or e-mail, or are struggling to remember your Islander ID, Family and Friends ID or your password, please visit our Forgotten ID page.

When requesting a reminder of your ID, please check that emails from NorthLink Ferries do not arrive in your Junk mail folder.

If the automated Forgotten ID page doesn’t work, please fill in the form below. We can attempt to manually locate your NorthLink customer ID and Password. Please note: this service may take several working days.

Filling in your contact details as accurately as possible will enable us to locate your ID quicker.