COVID-19 info and restrictions in Aberdeen
Important information for passengers – reviewed @ 15:30hrs 11th August 2020
Local restrictions introduced in Aberdeen
First Minister Nicola Sturgeon on Wednesday 5th August 2020 made a statement about local restrictions in Aberdeen following new COVID-19 cases identified in the community.
NorthLink Ferries are providing lifeline connections as they have done throughout previous lockdown phases to maintain connectivity and will inform all those travelling (both northbound and southbound) of the issued Scottish Government guidance on local Aberdeen restrictions.
Those from outside Aberdeen City can transit though the city, for example transferring from a Ferry to Train / Bus / Air, provided Aberdeen City is not their final destination.
All transport modes have measures in place to protect passengers and staff from COVID-19 and, now more than ever, it is important that all guidance is followed in order to prevent its spread. Please see our ‘12 Ways to Travel Safely’ video below.
Following the Scottish Government announcement on Thursday 2nd July 2020, NorthLink Ferries have opened sailings to and from Orkney and Shetland for all travellers. To allow physical distancing on board there will be restrictions to the numbers that can sail, so passengers must book ahead to avoid disappointment.
Bookings can be made online or by phoning 0845 6000 449 (Calls cost 5p per minute plus your telephone company’s network access charge) or 01856 885500 (International and UK mobile telephones).
12 Ways to Travel Safely with NorthLink Ferries
We’ve made some changes to help stop the spread of COVID-19. These are to protect both our passengers and crew.
- DO NOT travel if you are exhibiting symptoms of COVID-19.
- Please wear a face covering within our ferry terminals and on board.
- Be prepared to answer questions about possible symptoms.
- If boarding by car, please ensure your bags are ready to grab and go on the car deck.
- Be considerate to other passengers, staff and crew.
- Car drivers will be issued a number on boarding to aid with disembarkation.
- Don’t block stairwells or passageways.
- Our ships are professionally cleaned.
- Wash your hands regularly and use sanitizer points.
- Please maintain physical distancing with other passengers and crew
- In the Feast restaurant, a member of staff will guide you through ordering your food.
- Be patient when disembarking and maintain physical distancing when collecting luggage.
Thank you for helping us stop the spread of COVID-19.
Video by Stephen Mercer Productions.
Additional important information for users of our services:
- Our passenger and freight vessel services are currently continuing as per our timetable.
- In these challenging times our normal service offering has been suspended:
- Passengers must disembark the vessel upon arrival in Aberdeen and Lerwick, Stromness and Scrabster
- A reduced food and drink service is available but the on board bars are closed.
- The cinema, Magnus’ Lounge, children’s play area and car valet service have been suspended.
- There are new physical distancing markings, barriers and signs, as well as extra hand sanitation points in our terminals and on board our ships.
- We remind our passengers to practice physical distancing on board and please adhere to hand washing guidelines at all times.
- We are undertaking extra cleaning and sanitation in our terminals and on board our vessels.
- For your reassurance, our ventilation system is on full fresh air and there is no re-circulation of air through the internal accommodation on board.
- NorthLink Ferries have been working closely with the Government and National Health Service professionals and are following all guidance issued.
- We plan for and practice for such events on a regular basis as part of our business continuity regime, current developments however have required us to translate these plans into action and we have been active in managing this risk since late January.
- We will continue to liaise with our key haulier contacts to ensure we have full visibility on any changing trends or demands for freight both to or from both Shetland and Orkney.
- Government advice changes according to latest developments and you should ensure you are aware of and adhere to any advice given by the authorities or by the Ships Master or crew whilst on-board any of our ships.