Aberdeen Ferry Terminal Accessibility information

Below you’ll find accessibility information for the NorthLink Ferries Aberdeen Ferry Terminal at Jamieson’s Quay, Aberdeen, AB11 5NP. Information includes parking, toilets, lifts, level access and other facilities designed to help everyone get out and about!

Location of Aberdeen Ferry Terminal

  • The venue is situated within the centre of the city of Aberdeen.
  • The venue is not on a road with a steep gradient.


  • This venue does not have its own car park.
  • The convenient dropoff point is located outside the main entrance

Outside Access

  • There is not level access to the service.
  • The main doors open automatically.
  • The main doors slide open
  • The main door opening is 174cm wide.
  • There is a second set of doors.
  • The second doors open manually.
  • The second doors open towards you (pull).
  • The second doors are heavy
  • The second door opening is 160cm wide. [/expand]

Access Levels

  • There is a slope to access this area.
  • The slope is located in front of the entrance.
  • The slope is gradual.
  • The slope is permanent.
  • The width of the slope is 313cm.
  • There are 2 entrances into the terminal building, one at either side and details are identical for both.


  • The reception desk is 5m from the front entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • Any passengers who require any form of assistance should enquire at the reception desk and staff will arrange for help.

Inside Access

  • There is level access.
  • This venue does play background music.
  • The lighting levels are bright.

Other Floors

  • The floors which are accessible by stairs are Ground Floor and First Floor.
  • There are 15+ steps between floors.
  • The lighting level is bright.
  • The steps are clearly marked.
  • The steps are medium height.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The stairs lead up to the walkway which then leads to the ferry.


  • There is a lift for public use.
  • The lift is a standard lift and is located adjacent to reception.
  • The floors which are accessible by this lift are Ground Floor and First Floor.
  • The lift is 8m from the accessible entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 110cm x 150cm.
  • There is a mirror to aid reversing out of the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lift takes passengers from the ground floor to the walkway which then leads to the ferry.

Adapted Toilets

  • There are adapted toilets within this venue designated for public use.
  • The toilet is for the sole use of disabled people.
  • The adapted toilet is 3m from the accessible entrance.
  • The adapted toilet is located adjacent to the reception desk.
  • This is a unisex toilet.
  • A key is not required for the adapted toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The dimensions of the adapted toilet are 153cm x 220cm.
  • There is not a functional emergency alarm available.
  • Disposal facilities are available in the cubicle.
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There are mirrors in the adapted toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm.
  • There is a hand dryer.
  • The hand dryer is 120cm high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder is 110cm high.
  • There is a sink.
  • The sink is 74cm high.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.
  • There are baby changing facilities in the adapted toilet.

Standard Toilets – Availability and Location of Standard Toilets

  • Standard toilets are available.

Access to Standard Female Toilets

  • The female toilets are located adjacent to reception.
  • The female toilets are 10m from the accessible entrance.
  • Lighting levels are low.

Access to Standard Male Toilets

  • The male toilets are located adjacent to reception.
  • The male toilets are 7m from the accessible entrance.
  • Lighting levels are bright.

Baby Change Facilities

  • Baby change facilities are not located within the standard toilet.

Additional Information

  • Registered assistance dogs are welcomed.
  • There are wheelchairs available to borrow free of charge.
  • These are only available for use between the Terminal Building and the Ferry.
  • Opening times vary depending on both seasons and sailings.
  • Passengers are advised to contact NorthLink Ferries on 08001114422 (free from UK landlines and mobiles) for further information.
  • Please ask at reception on arrival.
Header image: Inside Aberdeen Ferry Terminal photo © Copyright Colin Keldie