MV Hamnavoe passes Hoy High Lighthouse

Contact Us

NorthLink Ferries can be contacted by the following methods:


For reservations and booking enquiries (UK): 0845 6000 449
For reservations and booking enquiries (International and UK mobile telephones): +44 (0)1856 885500
Open between 08:00 and 20:00 GMT

Please ensure that you have your NorthLink (Islander, Family and Friends or Standard) ID to hand if calling to make a booking. Click here if you need an instant email reminder of your NorthLink ID and Password. 

British Sign Language users can contact NorthLink Ferries using a Sign Language interpreter

For freight and livestock bookings and enquiries: 0845 6060 449


01856 851795


For general enquiries:
For booking enquiries please send an email to:
For enquiries concerning this website:

If you are having a problem with our online booking system or App we have compiled a list of our most frequently asked questions which may help you complete your booking!

Customer service feedback

Customer Services,
NorthLink Ferries,
Stromness Ferry Terminal,
Ferry Road,
KW16 3BH


Find out more about our Customer Feedback Procedures

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